International Voice Process

As a Customer Service Executive at HCL Tech, your role will involve resolving customer queries in line with client and business guidelines. You will handle inbound calls from UK/US customers, demonstrating excellent communication skills both verbally and in writing with a professional telephone etiquette. Your responsibilities will include: - Answering all inbound queries following the call flow procedure. - Ensuring adherence to processes to maintain high quality customer service. - Following escalation procedures for issues beyond the agent's control to achieve first call resolution. - Maintaining schedule adherence. - Participating in motivational activities and implementing feedback received during monitoring sessions. - Updating various logs such as escalation log and complaint tracker. - Ensuring data security of proprietary customer information. Qualification Required: - Graduates or Undergraduates can apply, excluding regular students and law graduates. - Freshers with experience in US Inbound calling, preferably in the Banking domain. Two ways cabs are available for transportation for employees.,