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International Voice Process Executive

International Voice Process Executive

Tech Mahindra

1 - 5 years

2 - 4 Lacs

Delhi NCR Noida

Posted:2 months ago| Platform:

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Skills Required

Inbound Voice Process International Voice Process US Process Inbound Process Bpo Voice Technical Voice Process International Voice International Process Voice Process Us Voice Process Voice Support International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job description Roles and responsibilities- Resolve International customer queries. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Follow communication procedures, guidelines and policies. Requirements and skills Proven customer support experience or experience as a Client Service Representative. Strong phone contact handling skills and active listening. Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters. Excellent communication and presentation skills. Ability to multi-task, prioritize, and manage time effectively. Perks and benefits Both side cab Loyalty Bonus Incentives For Any Further Query Contact :- HR Anuradha Contact :- 8383846755 Email ID:- Anuradha.Gupta@TechMahindra.com

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Tech Mahindra

www.techmahindra.com

Information Technology & Services

Noida

125,000+ Employees

1495 Jobs

Key People

CP Gurnani

Managing Director & CEO
Vivek Agarwal

Global Head - Strategy and Marketing
Rohit Anand

Chief Financial Officer

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International Voice Process Executive

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International Voice Process Executive

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