International Voice Process Executive || Freshers & Experience||

0 - 3 years

1 - 5 Lacs

Posted:3 weeks ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

International Voice & Non-Voice Customer Support||Freshers & Experience||

Mode: Work from Office

Location: Hyderabad

Shift: Night Rotational Shifts (2-way cab facility provided)

1. International Voice Process:

Fresher:

6 months experience

18+ months experience:

2.Non-Voice Process:

Freshers

Languages required

Key Responsibilities:

  • Handle customer inquiries and resolve issues from international clients via phone, email, and chat.

  • Provide accurate product, service, and policy information to customers.

  • Ensure professional, clear, and empathetic communication across diverse cultural contexts and time zones.

  • Maintain service quality and adhere to process SLAs.

  • Use CRM tools and systems effectively for case handling.

  • Demonstrate adaptability in addressing different customer concerns.

Key Requirements:

  • Education: Undergraduates / Any Graduate

  • Experience: Freshers and Experienced candidates (as per role requirement)

Skills:

  • Excellent English communication skills (spoken & written).

  • Hindi fluency (mandatory for Non-Voice).

  • Basic computer knowledge & typing skills.

  • Customer-centric approach with problem-solving ability.

  • Technical knowledge will be an added advantage.

Recruitment Process

  • HR Screening

  • Online Assessment

  • Operations Round (OPS)

Additional Details

Immediate joiners only

Cab facility: Two-way cab provided

To Apply:

Send your resume to nikitha.ganteda@axisservice.co.in

Contact: HR Gantada Nikitha 80960 35721

mail id:nikitha.ganteda@axisservice.co.in

Reference Appreciated!!

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