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International Voice Process Executive

International Voice Process Executive

Confidential

3 - 5 years

5 - 7 Lacs

pune

Posted:4 hours ago| Platform:

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Skills Required

inbound voice process us collection international voice process international bpo communication skills negotiation customer service customer support international call center problem solving international voice outbound calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Profile: Sr. Associate Contact Centre (US Voice process)

Job Type: Permanent Job Location: Pune (Magarpatta City) Experience: 4 5 years Shift: Night Shift / Day Shift (Should be flexible) Notice Period: Immediate joiners preferred (up to 15 days) Work Mode: Work from office is mandatory

Job Role:

Handle inbound and outbound calls for US clients in a professional manner
Address customer inquiries, resolve issues, and provide accurate information as per process guidelines
perform voice-based support tasks related to customer service or collections depending on process allocation
Update internal systems and maintain call logs and records as required
Communicate with clients through calls and emails when necessary
Ensure compliance with process standards and US regulations (if applicable)
Follow up on pending issues and ensure timely resolution
Meet daily, weekly, and monthly targets related to call quality, productivity, and customer satisfaction
Coordinate with internal teams to resolve customer concerns efficiently
Be flexible to stretch work hours based on process needs or high call volumes

Skills and Qualifications:

Any bachelors degree (completed)

Minimum 4 - 5 years of experience in an international voice process (US process preferred)

Excellent verbal and written communication skills in English

Good knowledge of MS Office applications
Strong customer handling and problem-solving skills
Ability to work independently with a high sense of responsibility
Willingness to work in rotational shifts (including night shifts)
Prior experience in customer service or collections will be an added advantage

Important Note : US Collection Experience is mandatory.

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