International Voice Process- Customer Support | B2C

1 - 4 years

2 - 3 Lacs

Posted:3 days ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

About IGT!

IGT Solutions is a next-gen customer experience (CX) company, defining and delivering AI-led transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing end-to-end CX journeys across Travel and High Growth Tech industries.

Roles and Responsibilities

  • Provide exceptional customer support through phone calls, emails, or chats to resolve customer queries and concerns.
  • Handle international travel bookings, cancellations, and modifications with accuracy and efficiency.
  • Utilize blended processes to manage multiple tasks simultaneously while maintaining high levels of productivity.
  • Collaborate with team members to achieve sales targets and improve overall performance metrics.
  • Maintain accurate records of all interactions with customers using CRM software.

Preferred candidate profile

Candidate must be Undergraduate/ Graduate with Minimum 6-month International Voice Experience. (Travel Experience Preferred)

Perks and Benefits

1) 24*7 Rotational Shift

2) Fixed Salary + Great Incentives

3) 5 days working

4) Both Side Transport Facility

Interview Rounds:

  • HR Round
  • Online Test
  • Operations Round

Venue

Interested candidates can participate in Walkin Drive (10am-12pm daily).

Contact Person: HR TANYA- 9289837643

Carry a hard copy of your resume+ Passport size photo.

Mention " HR TANYA" on top of resume.

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IGT Solutions logo
IGT Solutions

Information Technology and Services

New Delhi

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