International Voice Process Associate

We are looking for an International International Voice Process Associate:

• International Logistic Process
• Minimum 6 months BPO Experience Required
• Excellent Communication Skills Required
• Lucrative Incentives
• Training will be provided
• 5 Days working

Responsibilities:

• Contact potential or existing customers to inform them about services using scripts.
• Handle inbound calls from potential customers interested in our services.
• Provide detailed information about our products or services, addressing any questions or concerns the customer may have.
• Understand customer needs and recommend the most suitable services to meet those needs.
• Effectively communicate the features, advantages, and benefits of our offerings to potential customers.
• Ask questions to understand customer requirements and close sales.
• Negotiate pricing, terms, and agreements with clients to close sales and achieve revenue targets.
• Enter and update customer information in the database.
• Go the “extra mile” to meet sales quota and facilitate future sales.
• Keep records of calls and sales and note useful information.
• Prepare and submit accurate sales reports, forecasts, and other documentation as required by management.

Requirements:

• Proven experience in a sales/customer service role is Plus.
• Proven track record of successfully meeting sales quota over the phone.
• Goal-oriented mindset with a drive to achieve and exceed sales targets
• Ability to learn about products and services and describe/explain them to prospects.
• Excellent knowledge of English.
• Excellent communication and interpersonal skills.
• Outstanding negotiation skills with the ability to resolve issues and address complaints.

Job Types: Full-time, Permanent

Pay: ₹21,500.00 - ₹23,300.00 per month

Benefits:

• Food provided
• Health insurance
• Leave encashment
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• How many months/years of BPO/Calling experience do you have?

Language:

• English (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person