International Voice Process Agent

1 - 31 years

2 - 4 Lacs

andheri east mumbai/bombay

Posted:1 day ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Responsibilities: Handle inbound & outbound calls to resolve customer queries and manage renewals Respond to customer emails promptly and professionally Maintain accurate customer records in CRM Upsell membership plans and achieve renewal targets Collaborate with internal teams to resolve complex issues Manage multiple communication channels effectively Provide feedback to improve service processes Meet performance metrics for customer satisfaction & response time Requirements: Excellent English communication (must) Strong sales, upselling & customer service skills Target-driven with customer-first mindset

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