International Voice & Non Voice Customer Support

International Voice & Non Voice Customer Support || Freshers & Experience||

Location:

Mode:

Shift:

1.International Voice Process

Key Responsibilities (Voice Process International Customer Support):

• Handle

  inbound and outbound calls

  from international customers.
• Listen actively, understand customer needs, and provide

  accurate information/solutions

  .
• Resolve product or service-related issues with

  professionalism and empathy

  .
• Maintain

  positive customer interactions

  even in challenging situations.
• Document customer interactions and update details in

  CRM systems

  .
• Follow standard operating procedures (SOPs) while meeting

  quality and compliance guidelines

  .
• Collaborate with team members and escalate complex cases when required.
  
• Meet performance metrics like

  First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT)

  .

2. International Non Voice Process

Key Responsibilities:

• Handle customer queries and requests from international clients through

  email and chat support

  .
• Provide

  accurate and timely information

  related to products, services, and policies.
• Maintain

  professional, empathetic, and clear communication

  across different time zones and cultural contexts.
• Accurately log interactions and update customer records in CRM tools.
  
• Work collaboratively with teams to ensure

  customer satisfaction and quick resolution

  .

Eligibility & Requirements:

• Minimum Qualification:

  12th pass

  / Graduate / Undergraduate.
• Excellent

  written communication skills

  in English.

• Typing speed

  and basic computer knowledge are mandatory.
• Ability to

  adapt quickly

  , manage multiple tasks, and work in rotational night shifts.
• Prior

  customer support experience

  preferred but not mandatory.

Interested people share your resumes to:

Shreya Yemul - 9154219402

Email : shreya@axisservice.co.in