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24 7 ai
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International US Voice Process Fresher &Experience

International US Voice Process Fresher &Experience

24 7 ai

0 - 2 years

2 - 4 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

voice process us voice process international voice process bpo voice technical support telecalling customer care customer associate

Work Mode

Work from Office

Job Type

Full Time

Job Description

Customer Support Executives

Key Responsibilities:

Handle inbound and outbound calls from US-based customers.
Respond to customer inquiries and provide accurate information.
Troubleshoot and resolve issues related to products or services.
Maintain a high level of customer satisfaction and professionalism.
Document all customer interactions in the CRM system.
Meet performance metrics such as call quality, response time, and customer satisfaction.
Escalate complex issues to the appropriate internal teams when necessary.

Requirements:

Excellent communication skills in English (both verbal and written).
Prior experience in voice process preferred Freshers& Experience.
Ability to work Rotational night shifts as per US time zones.
Strong problem-solving skills and a customer-centric approach.
High school diploma or equivalent; 12PUC Can apply.

Benefits:

Attractive salary with performance-based incentives.
2 way Cab facility
Training and career development opportunities.
Health insurance and other employee benefits.

Person name :Tabassum

Contact No : 8073105724

Reference Code: 247.ai ARC-155

Important Notes:

Only candidates currently residing in Bangalore
will be considered.
Immediate joiners
are highly preferred.

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