International Travel Consultant

Job Opportunity: Chat Service Representative – Ahmedabad, Gujarat

Location: Ahmedabad, Gujarat
Type: Full-Time
Relocation: Mandatory (Candidates must be willing to relocate)

We are hiring enthusiastic and customer-focused individuals for the position of Chat Service Representative. Whether you're a fresher or an experienced professional, this is a great opportunity to build a stable career with a reputed MNC in a supportive and growth-driven environment.

Role Overview

As a Chat Service Representative, you will assist customers through non-voice communication channels such as chat, email, text, and social media. Your role includes resolving queries, providing accurate information, and ensuring exceptional customer satisfaction.

Key Responsibilities

• Respond to customer queries via chat, email, and other non-verbal platforms
• Understand, troubleshoot, and resolve customer concerns with clarity and empathy
• Maintain accuracy, professionalism, and a friendly tone in all interactions
• Ensure quick turnaround and high-quality support to enhance customer experience

Eligibility Criteria

• Minimum qualification: High School Diploma (12th Pass) or equivalent
• Freshers are welcome; 1 year of customer service experience is an added advantage
• Strong written English communication skills (grammar & spelling must be good)
• Basic computer knowledge and good typing speed
• Comfortable working in rotational shifts, including weekends and night shifts

Salary

₹25,000 – ₹35,000 CTC per month
(Based on interview performance and relevant experience)

Perks & Benefits

• Provident Fund (PF)
• One-way cab facility for night shifts
• Shift allowance
• Medical insurance
• Language Requirement

English: Proficient (mandatory)

Job Types: Full-time, Permanent, Fresher

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Life insurance
• Provident Fund

Application Question(s):

• Are you comfortable with the location of Makarba, Ahmedabad?
• Are you comfortable with the Rotational Shifts & Weekoff?
• Rate you English Fluency from 0-10.

Work Location: In person