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Capgemini
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International Support Executive - Blended

International Support Executive - Blended

1 - 6 years

|

1 - 6 Lacs

Posted:3 weeks ago| Platform:

Apply

Skills Required

blended process email support customer service query management solving queries international process international chat process query resolution customer handling international voice process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title:

Roles & Responsibilities:

Responsible for service delivery in assigned areas
Ensure service level targets are met and database accuracy is maintained
Work in a Citrix-based environment
Handle customer service, helpdesk, and order fulfillment tasks
Utilize basic knowledge of computers, Oracle, and Salesforce

Desired Candidate Profile:

Minimum 1 year of experience; prior BPO experience in international voice/blended process is a plus
Strong communication and comprehension skills in English (written & verbal)
Willingness to work in night shifts and a 24/7 environment
Customer-focused with a proactive attitude

Perks & Benefits:

Exposure to global processes
Opportunity to work with leading technologies
Professional growth in a dynamic work environment

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