Job
Description
Role: VIP Consultant – VIP Shaadi
About the Team: Personalised Service
Think of us as the voice of our customers and their biggest champions. The Personalised Service team handles calls, chats, and emails with one mission — making every customer feel heard, valued & special. For our VIP Shaadi members, we go the extra mile (& then some). Whether it's finding the perfect match or calming a concern, we’re the go-to team when it really matters.
Your Mission as a VIP Consultant
If you're someone who lives and breathes customer service, loves solving problems, and gets a kick out of making people happy — this is your calling!
As a VIP Consultant, you'll work closely with our HNI clients, ensuring their experience is seamless, personal, and truly premium. You’ll need empathy, patience, and a touch of matchmaking magic.
What You’ll Do
Be the dedicated relationship partner for VIP Shaadi members post-sale
Understand member preferences and help identify their ideal match
Call and connect with high-quality prospects on behalf of the member
Set up mutually consented meetings between potential matches
Ensure timely renewals and proactive engagement throughout their journey
Guide, counsel, and support the member like a true partner in their search
Maintain high service standards, timely resolutions & meticulous documentation
Handle escalations with grace, maturity, and solutions-focused thinking
Respect diverse traditions, preferences, and cultural nuances in every interaction
Always go above and beyond to deliver the VIP promise
What You Bring to the Table
1+ year of experience in customer service, client servicing or relationship management
A natural passion for people, relationships & making customers smile
Strong attention to detail + excellent organizational skills
High emotional intelligence and empathy
Infinite patience + persuasive communication
Clear, confident communication in English + any Indian language
Self-motivated and committed to exceeding customer expectations
Why Join Us
Work with India’s leading matchmaking brand
Be a part of exclusive high-impact journeys for premium members
Learn, grow & thrive in a high-energy, customer-first culture
Every day is different, meaningful, and full of real human stories
If you're someone who believes great service is an experience, not a transaction — we'd love to hear from you.
Let’s help people find not just matches, but magic.
2. Role VIP Product Counsellor – Night Shift
Sales After Sunset. Deals Before Sunrise.
Mumbai | Full-time | Night Shift | In-Office
Join Our Revenue Powerhouse – Market Development Team
The Market Development team is where the action is! From Renewals and High Value Memberships (HVM) to Hubs and Retail Centres, this team drives our business forward every single day. We may be spread across cities and towns, but we’re united by one shared goal:
“Aaj ka sale kya hai?”
Your Role: VIP Product Counsellor (Night Owl Edition)
As a Night Shift Sales Rockstar, you’ll be working the phones while the city sleeps — closing deals, pitching paid memberships, and offering top-tier service to our global and late-night members. This role is perfect for someone who thrives after dark, is full of energy, and loves chasing targets when others are chasing dreams.
What You’ll Do:
Make outbound calls to potential or existing customers and pitch premium memberships
Drive high-quality conversations that lead to conversions
Build rapport and trust quickly, even on a 2AM call
Hit (and exceed) your daily, weekly, and monthly targets with flair
What You Bring:
1-3 years of experience in Sales/Telesales (Night shift experience is mandatory)
Superb communication and persuasion skills
Strong command over English (a must for international or NRI calls)
High energy, quick thinking, and target-focused
HSC or Graduate degree
Why This Role Rocks:
Be part of our fastest-growing, high-performance night crew
Lucrative incentives and performance rewards
Sound like you?
Apply now and let’s get those midnight sales rolling!
Turn the night into your playground. Let’s sell the stars!
Interested candidate can share their CV at prachi.b@peopleinteractive.in
