International Process Trainer || Travel Background

IGT Solutions

1 - 6 years

3 - 5 Lacs

gurugram

Posted:3 weeks ago| Platform:

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Skills Required

process training travel process tna ojt tni bpo training training delivery

Work Mode

Work from Office

Job Type

Full Time

Job Description

Process Trainer

Roles & Responsibilities

Deliver and manage end-to-end training programs for new hires and existing staff.
Evaluate training effectiveness and provide regular feedback and improvement plans.
Conduct floor support, performance coaching, and mentoring sessions.
Collaborate with Operations to share training reports/MIS and track progress.
Ensure training content is regularly reviewed and updated with process changes.
Participate in internal and external calibrations.
Conduct refresher trainings based on Training Needs Identification (TNI).
Manage knowledge assessments for both new hires and production staff.

Desired Candidate Profile

15 years of experience in
process/product/soft skills/upskilling training
.
Excellent
verbal and written communication skills
in English.
Strong customer/client handling abilities.
Willingness to work in
rotational shifts (24x7 environment)
.
Prior experience in a
BPO/Contact Center
setup preferred.

Key Skills

Process Training, Product Training, Soft Skills Training, Communication Skills, Customer Service, Client Handling, BPO Training, Floor Coaching, MIS Reporting, Refresher Training, TNI, Knowledge Assessment

Perks and Benefits

5-Day Work Week
Attractive
Rewards & Recognition
Program (Awards & Gifts)
Opportunities for growth and development
Work in a professional and inclusive environment

Apply Now

Contact Person-

Nidhi Rastogi (8630322833)

nidhi.rastogi@igtsolutions.com

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