Posted:2 days ago|
Platform:
Work from Office
Full Time
Hiring | International Email & Chat Support |Non voice
The role of Customer Support Associate (CSA), will be responsible for:
An obligation to deliver exceptional customer service
Receive inbound emails & chat messages to gather and verify required information and do utmost within their power to solve issues submitted
Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions
Ability to learn new skills and quickly absorb and interpret new information. products, and features from the perspective of the customer.
The role of Customer Support Associate (CSA), will be responsible for:
Answering queries about features and functionalities of the clients service offerings.
Excellent written communication skills ability to write accurately, using proper grammar, and sentence structure.
Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns
Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs
Ability to learn new skills and quickly absorb and interpret new information, products, and feature from the perspective of the customer.
IntouchCX
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