International process| Email & chat customer support |

0 - 5 years

2 - 4 Lacs

Posted:2 days ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greatings form IntouchCX!

International Non voice email and chat support.

Customer support Associate

Immediate joiner required

Contact Details :

HR Name - DEEPIKA E

Ph.no - 7899915386

Email Id - deepika.e@intouchcx.com

Walk-in Interview's : Monday to Friday

Hiring | International Email & Chat Support |Non voice

IntouchCX

The role of Customer Support Associate (CSA), will be responsible for:


An obligation to deliver exceptional customer service

Receive inbound emails & chat messages to gather and verify required information and do utmost within their power to solve issues submitted

Have excellent judgment skills to be able to properly evaluate situations and immediately by providing effective solutions

Ability to learn new skills and quickly absorb and interpret new information. products, and features from the perspective of the customer.

The role of Customer Support Associate (CSA), will be responsible for:

Answering queries about features and functionalities of the clients service offerings.

Critical Skills:-

Excellent written communication skills ability to write accurately, using proper grammar, and sentence structure.

Ability to show high emotional intelligence by remaining calm under pressure while solving the players concerns

Ability to use information provided by clients to tailor responses and actions to meet the clients specific needs

Ability to learn new skills and quickly absorb and interpret new information, products, and feature from the perspective of the customer.

What to Expect:

  • Grammar and Essay Assessment:

    A brief written test to gauge your language skills.

    HR Round:

    A one-on-one discussion with our HR team to assess your fit with our company culture

    Operational Round:

    A discussion with our management team to provide insights into the role and company.

Position Details:

  • Role:

    Customer Support
  • Location:

    Electronic City, Phase 1, Bangalore
  • Shift Timings:

    Rotational Shifts
  • Perks:

    two-way cabs and food.

HR Name - DEEPIKA E

Ph.no - 7899915386

Email Id - deepika.e@intouchcx.com

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
IntouchCX logo
IntouchCX

Outsourcing and Offshoring Consulting

Winnipeg Manitoba

RecommendedJobs for You