International Process- Customer service/ voice process

Wsne Consulting

0 - 5 years

2 - 4 Lacs

gurgaon haryana india

Posted:1 day ago| Platform: Foundit logo

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Skills Required

customer service voice process communication skills issues resolution quality service international voice process blended process

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and outbound customer calls for international clients, ensuring a high level of customer satisfaction.
Address customer queries, complaints, and requests in a clear and professional manner.
Provide accurate product/service information, resolve issues, and guide customers through troubleshooting.
Maintain a positive, patient, and empathetic attitude while handling customer concerns.
Document customer interactions, issues, and resolutions in the system accurately.
Collaborate with internal teams to ensure timely resolution of complex issues and provide seamless service.
Meet performance targets such as call handling time, first-call resolution, and customer satisfaction scores.
Escalate unresolved issues or complaints to the appropriate team for further investigation.
Follow up with customers to ensure that all issues are fully resolved and the customer is satisfied.
Adhere to company policies, service level agreements (SLAs), and quality standards while handling customer calls.
Work in a fast-paced environment, managing multiple tasks and inquiries simultaneously.

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