International Operations Manager

As a Manager of International Operations at EdTerra EdVenture, your primary responsibility will be to oversee and manage all aspects of ground operations for student travel programs across destinations such as the US, Europe, UK, Japan, and other key locations. This role demands a high level of expertise in designing, planning, and executing seamless travel experiences while prioritizing student safety, educational value, and overall quality. Key Responsibilities: - Planning, organizing, and managing end-to-end international travel operations for student groups including flights, accommodations, local transport, meals, activities, and on-ground logistics. - Building, managing, and negotiating with Destination Management Companies (DMCs), local partners, guides, and vendors across various key destinations. - Designing detailed itineraries to ensure a well-balanced mix of educational outcomes, safety considerations, and engaging experiences for student groups. - Managing visa documentation processes and coordinating travel insurance requirements. - Monitoring and ensuring on-ground quality control during trips either directly or through local partners. - Swiftly resolving operational issues while upholding student safety and satisfaction. - Developing costings and budgeting for trips to ensure profitability without compromising service quality. - Collaborating closely with the sales and academic content teams to align trip operations with program learning objectives. - Training and mentoring team members in handling international operations and managing travel emergencies effectively. - Maintaining clear documentation, vendor agreements, and Standard Operating Procedures (SOPs) for all destinations. - Staying abreast of international travel regulations, visa requirements, and destination-specific considerations relevant to student groups. Requirements: - Possess a minimum of 10 years of experience in international travel operations, preferably within the student travel, group travel, or educational travel sectors. - Strong knowledge of US, UK, Europe, Japan, and Schengen travel logistics, vendors, and operational intricacies. - Excellent skills in itinerary planning and cost management. - Hands-on experience with vendor negotiations and on-ground travel management. - Willingness to travel internationally for on-ground operations as necessary. - Strong problem-solving abilities, crisis management skills, and effective communication skills. - Comfortable working in a dynamic environment and adept at managing multiple trips simultaneously. - Demonstrated passion for educational travel and a deep commitment to ensuring student safety.,