International Operations Manager

Job Description: You will be responsible for overseeing home services operations during the night shift, managing turnover services, handyman and pet care (dog walking), food/grocery requests, and Latchel subscription services. Your role will require prior global operations experience in US, UK, and European markets, strong organizational skills, and a focus on delivering exceptional customer experiences while maintaining operational excellence. Key Responsibilities: - Lead and manage the night operations team, including supervisors and on-ground service coordinators. - Oversee the end-to-end handling of home service requests during night hours, ensuring timely and high-quality delivery. - Manage multiple service categories: Turnover Services, Handyman & Dog Walking Services, Food & Grocery Delivery, Latchel Subscription Services. - Own the quality control process to ensure adherence to quality and safety standards. - Handle escalations and emergencies with urgency and professionalism, facilitating seamless handover to the day team when necessary. - Track and analyze night shift service metrics, identifying operational gaps and driving process improvements. - Maintain shift-wise reporting, documentation, and data accuracy across service logs, dashboards, and performance trackers. - Train, coach, and upskill night team members to enhance efficiency, communication, and service knowledge. - Ensure compliance with internal SOPs and health & safety guidelines across all service categories. Qualifications: - Bachelor's degree in Business Administration, Operations Management, Hospitality, or related field. - 6+ years of operations experience, including 3+ years in a managerial/supervisory role. - Proven track record of managing global operations, with a preference for experience in US, UK, and European markets. - Strong leadership and people management skills to drive team performance. - Excellent decision-making, problem-solving, and conflict resolution abilities. - Proficiency in operations management tools, reporting dashboards, and communication platforms like Slack and Excel. - Willingness to work full-time night shifts and independently manage critical operations.,