International Non-Voice @Customer Service / Viman Nagar

Job Description

Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INTERNATIONAL Non-Voice / Blended in Pune Location. Job Description: NOTE:- NEED EXCELLENT ENGLISH COMMUNICATION NEED IMMEDIATE JOINERS International Non -Voice Process(Hinjewadi) ELIGIBLE-- GRADUATES SALARY UPTO RS 4.9 LPA 5 DAYS WORKING-- 2 WEEK OFFS BOTH SIDE CABS AVAILABLE WITHIN HIRING ZONE /ROTATIONAL SHIFTS International Non -Voice Process(Viman Nagar ) ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 4.5LPA 5 DAYS WORKING-- 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS International Bleneded Process(Viman Nagar ) NEED EXCELLENT COMMUNICATION ELIGIBLE-- GRADUATES/UNDERGRADUATES SALARY UPTO RS 5.5 LPA 5 DAYS WORKING-- 2 WEEK OFFS ONE WAY CAB AVAILABLE +TA +PF /ROTATIONAL SHIFTS ROLES AND RESPONSIBILITIES Customer Interaction : Engage with customers over chat and voice to provide support, answer queries, and resolve issues in a professional and courteous manner. Address customer concerns and provide relevant solutions, ensuring satisfaction. Issue Resolution : Identify customer problems or concerns and offer timely and effective solutions. Escalate complex issues to higher-level support teams when necessary while ensuring the customer is informed. Quality Assurance Compliance : Maintain high-quality standards in communication, ensuring accuracy, clarity, and professionalism in every call. Ensure meet internal quality and performance metrics Performance Metrics : Meet or exceed performance metrics such as Average Handling Time (AHT), Customer Satisfaction (CSAT). Continuously work towards improving personal and team performance through self-assessment and feedback. Handling Difficult Situations : Remain calm and professional when dealing with upset or irate customers, working towards de-escalating conflicts and resolving concerns. Offer empathetic solutions, ensuring a positive customer experience despite challenges. Customer Relationship Building : Build and maintain positive relationships with customers by providing exceptional service, leading to higher customer loyalty and retention. -------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- PLS CALL ANY OF THE BELOW NUMBERS- or WhatsApp with resume and profile interested & location . Divya 9821182650 Areesha- 9628373763 Vanshika- 9628373762 Reba-9628373764 Thanks & Regards, Divya HR Team KVC CONSULTANTS LTD NO PLACEMENT CHARGES #HIRING #Non-voice #bpo #customerservice #pune #international #magarpatta #cse #vimannagar