Posted:9 months ago|
Platform:
Work from Office
Full Time
Build delivery expertise to enable value delivery and business outcomes in the compliance domain of large enterprises
Build a team of 3-5 domain experts who can drive adoption of our CCC platform and help customers in change management
Implement customer success and value delivery playbooks for all of our compliance products across CSMs with 90% adherence to time to value timelines committed. Benchmark Support teams of 5-10 resources to 95%+ FTR within TAT of 6 hrs for P0 and 12 hrs for P1 tickets. Utilize technology, chatbots and AI solutions to optimise the delivery function
Leverage in-house expertise and SI partners to close integration projects within 30 days of sales
Design to-be processes in partnership with the customers to enable adoption of the platform. Be the voice of the customer and lead weekly cadence with tech, product teams to unblock customers.
Own end-to-end customer relationship from delivery perspective
Lead the team to achieve GRR targets (95%+) through exceptional customer engagement and delivery of Clears solutions.
Become the partner of choice for the client team, create stickiness and grow NRR (as per operating plans typically at 35%+). Leverage relationships and success stories for references.
Build deep relationships with C-level executives by understanding their priorities and delivering solutions that impact their core KRAs.
Partner with the GTM teams to build the business grounds up from ~8 MM to ~25 MM in next 3 years
Work closely with sales team to farm existing client base and deliver ~35% NRR growth from current portfolio
Collaborate with sales and design to-be processes for high value prospects
Manage and improve International CCC & Einv Delivery Organization
Hire and build local delivery teams in geographies that we operate to support large ARR clients
Build on the current team with necessary expertise in India for supporting medium to low ARR customers
Pro-actively hire talent in conjunction with GTM projections for supporting additional growth and expansion of geographies
Groom the individual contributors to delivery superstars and leaders. Build the right delivery discipline, process and habits that become the foundation of a winning delivery team .
Qualifications :
Minimum 8-10 years of experience in Supply Chain/Accounts Payable (PTP tower) in a shared services environment or with Supply Chain software provider
Deep understanding of AP sub processes including vendor master, invoice processing, payments etc
In Depth understanding of Procure-to-Pay processes, Invoice life cycle management and processing (both PO and Non PO)
High-level technical aptitude to understand our products and how they serve customer needs
Proficiency in AP processes in SAP is required
Exposure to GST in Indian AP environment is desired
Exposure to Quality Tools - lean, Six Sigma (preferred)
Strong analytical and problem-solving skills.
Excellent communication skills and ability to work collaboratively in cross-functional teams.
Attention to detail and a commitment to data accuracy.
Bachelor's degree in Accounting (with CA preferred)
Ability to work in extremely high pace environment with cross-functional collaboration
Cleartax
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