International Customer Support ( Voice) Professional

Job Description

As an Analyst SSG, you shall be responsible for helping out with Transaction Processing for our subscribers. This would include, however, not limited up to: Document Management Transaction Processing Payments Investigation Reporting An ideal candidate shall be learning-focused, intellectually curious, results-oriented, high-energy professional who is a structured thinker, comfortable in building trust- based relationships with clients and across the company Responsibilities: Creditor Outreach & Inbound Query Handling (Voice & Web) Transaction Processing CRM Updation. Document Processing. Mailbox Updation. Report Compilation. Take ownership of issues & tasks to follow-up on outstanding requests and escalate issues when necessary. Maintain up-to-date knowledge on business area. Maintain broad knowledge about companys products and services. Consistently communicating new issues to managers so as a company we can establish a solution to the problem Requirements Required Skills & Qualifications: B.Com/B.A. with 60% & above throughout academics (B.Com Freshers would work as well). Transaction Processing - Banking or Financial Services in Voice Environment preferred (Phonebanking) Basic MS Office Knowledge Good Spoken & Written Business Communication Skills (English USA) Open to work in Night Shift Proficiency in Typing (35 wpm) Accountability is required from each individual.