International Customer Support / Tele-Caller Executives - Night Shift

1 - 5 years

1 - 3 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

We are seeking enthusiastic and customer and career growth focused Customer Support / Tele-Calling Executives to join our team for USA office who will be working in the Night Shift (US Timoings). The ideal candidate must have strong English communication skills, with experience in email and business proposal. This role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience.

Role & responsibilities

Customer Support / Tele-Calling Executives

Key Responsibilities

  • Handle inbound and outbound customer calls in a professional manner.
  • Provide accurate information regarding services, Job Requirement status, and Job seeker & Client queries.
  • Resolve customer complaints promptly and escalate when required.
  • Maintain call records and update customer information in CRM systems.
  • Support other customer service operations as required.

Qualifications

  • Open to

    graduates, undergraduates, and freshers

    .
  • Prior experience in

    customer support, Tele-calling, or BPO

    will be an added advantage.
  • What We Offer

  • Competitive salary & Best Incentives in the Industry
  • Training and skill development for freshers.
  • Career growth opportunities within the company.
  • Supportive and collaborative Team work environment.

Preferred candidate profile

Skills Required

  • Strong English communication skills

    (spoken and written).
  • Excellent listening, problem-solving, and interpersonal skills.
  • Ability to work under pressure and handle multiple Email & calls efficiently.
  • Basic computer knowledge (MS Office, CRM tools preferred).

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