International Customer Support

Accenture is seeking enthusiastic and customer-focused professionals to join our International Customer Support Team. This role involves interacting with US-based clients, ensuring exceptional customer service, and meeting performance benchmarks. Candidates must be flexible to work in night shifts and clear multiple screening rounds (including Versant – minimum score 58). Key Responsibilities Handle inbound and outbound calls with US customers. Provide accurate information, resolve queries, and maintain strong call openings and closures. Support client’s hiring requirements by screening candidates and documenting outcomes in tools. Deliver outstanding customer experiences while meeting quality and productivity targets. Adhere to client-specific guidelines, including US holiday schedules (as per Accenture discretion). Collaborate in a team-driven environment with flexibility for weekend shifts. Eligibility & Screening Guidelines Experienced (0.6–3 years): Customer support/contact center background preferred. Undergraduates with 1+ years of relevant experience are also eligible. Mandatory: PF history from previous organizations. Must clear Versant Test with score ≥ 58. Strong English communication skills (verbal & written). Confident in call handling, introductions, and closures. Prior exposure to US contact centers is preferred. Skills Required Excellent communication skills (verbal & written). Strong problem-solving and interpersonal skills. Flexibility to work in night shifts & rotational workweeks (Mon–Fri, Tue–Sat, or Wed–Sun). Ability to handle pressure and client expectations. Technical adaptability to use call handling, CRM, and reporting tools. Hiring Process Initial Screening (communication & eligibility check) Versant Test (minimum score 58) Communication/Voice & Accent round Operations round