International Customer Support

Key Responsibilities

• Handle inbound and outbound calls with US customers.
• Provide accurate information, resolve queries, and maintain strong call openings and closures.
• Support client’s hiring requirements by screening candidates and documenting outcomes in tools.
• Deliver outstanding customer experiences while meeting quality and productivity targets.
• Adhere to client-specific guidelines, including US holiday schedules (as per Accenture discretion).
• Collaborate in a team-driven environment with flexibility for weekend shifts.

Eligibility & Screening Guidelines

• Experienced (0.6–3 years): Customer support/contact center background preferred. Undergraduates with 1+ years of relevant experience are also eligible.
• Mandatory: PF history from previous organizations.
• Must clear Versant Test with score ≥ 58.
• Strong English communication skills (verbal & written).
• Confident in call handling, introductions, and closures.
• Prior exposure to US contact centers is preferred.

Skills Required

• Excellent communication skills (verbal & written).
• Strong problem-solving and interpersonal skills.
• Flexibility to work in night shifts & rotational workweeks (Mon–Fri, Tue–Sat, or Wed–Sun).
• Ability to handle pressure and client expectations.
• Technical adaptability to use call handling, CRM, and reporting tools.

Hiring Process

• Initial Screening (communication & eligibility check)
• Versant Test (minimum score 58)
• Communication/Voice & Accent round
• Operations round

Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance

Education:

• Bachelor's (Preferred)

Experience:

• Customer support: 1 year (Required)
• contact center background: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person