International Customer Support Executive

Spes Manning

0 - 5 years

0 - 5 Lacs

Pune Maharashtra India

Posted:3 days ago| Platform: Foundit logo

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Skills Required

International Voice Process Customer Service Customer Support Communication Skills Problem Solving Skills crm software

Work Mode

On-site

Job Type

Full Time

Job Description

International Customer Support Executive

Roles and Responsibilities:

Handle
inbound and outbound voice calls
from international customers (US/UK/AU regions).
Resolve customer issues efficiently, related to products, billing, orders, or services.
Provide accurate information and effective solutions within defined timelines.
Document all customer interactions meticulously in the
CRM system
.

Required Skills:

Excellent
English communication
(spoken and comprehension).
Neutral accent
and clear pronunciation.
Strong
active listening
and empathy in customer interactions.
Typing speed of
30-40 WPM with accuracy
.
Familiarity with
CRM tools
(Salesforce, Freshdesk, etc.) is a plus.
Ability to work
night shifts and weekends
if needed.

QUALIFICATION:

12th pass / Graduate (any stream).

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