International Customer Service

As a Customer Service Representative (CSR) in the International Healthcare domain, you will be an integral part of a dynamic team dedicated to the improvement of the organization and the pursuit of your career objectives. Your role will involve following training guidelines diligently, handling outbound calls, documenting information accurately, and identifying opportunities for process improvement. You will collaborate with your team leader or manager to review and implement these improvements. **Key Responsibilities:** - Answer and make calls within specified standards - Provide accurate information and exceptional customer service - Acquire and document all necessary process information - Stay updated with protocols and standard operating procedures - Maintain and enhance quality results by adhering to guidelines - Learn additional responsibilities for professional growth - Follow up on customer calls and report unresolved issues to the supervisor - Learn and adapt to multiple processes **Qualifications Required:** - Strong oral and written communication skills - Good typing skills (30wpm) - Customer service and sales skills - Motivational and self-motivated - Strong relationship-building abilities - Excellent listening skills and ability to ask probing questions - Knowledge of customer service practices and principles - Team player with strong interpersonal skills - Ability to work independently and prioritize tasks in a fast-paced environment - Superior listening, verbal, and written communication skills As a CSR, you must be comfortable working night shifts for the US time zone without cab facility. The role requires 2 years of total experience, with 1 year in customer service and 1 year in an international voice process. The position is full-time with the work location based in Bangalore, at the office. *Note: No additional details about the company were provided in the job description.*,