Technical Lead Responsibilities: ● Determining project requirements and developing work schedules for the team. ● Delegating tasks and achieving daily, weekly, and monthly goals. ● Liaising with team members, management, and clients to ensure projects are completed to standard. ● Identifying risks and forming contingency plans as soon as possible. ● Analyzing existing operations and scheduling training sessions and meetings to discuss improvements. ● Updating work schedules and performing troubleshooting as required. ● Being transparent with the team about challenges, failures, and successes. ● Writing progress reports and delivering presentations to the relevant stakeholders. Technical Lead Requirements: ● Bachelor’s degree in computer science, engineering, or a related field. ● Relevant Management certification may be required. ● 5+ years of experience in a similar role would be advantageous. ● Excellent technical, diagnostic, and troubleshooting skills. ● Strong leadership and organizational abilities. ● Willingness to build professional relationships with staff and clients. ● Excellent communication, motivational, and interpersonal skills. Languages needed : Mean Stack, Mern Stack,React Native, Shopify & WordPress Job Type: Full-time Pay: ₹1,800,000.00 - ₹2,400,000.00 per year Schedule: Day shift Morning shift Ability to commute/relocate: Bangalore, Karnataka: Reliably commute or planning to relocate before starting work (Preferred) Experience: technical lead: 5 years (Preferred) Team management: 5 years (Preferred) Language: Hindi (Preferred) Work Location: In person
Responsibilities: Design, develop, and maintain automation test scripts for UI and API testing. Collaborate with development and product teams to define testing strategies and ensure product quality. Analyze and troubleshoot test failures to identify root causes. Contribute to the overall QA strategy by collaborating with team members to enhance testing processes and frameworks. Required Skills: Proficiency in automation testing tools such as Selenium WebDriver, WebdriverIO, Cypress, or Equivalent. Strong programming skills in Java, JavaScript/TypeScript, or equivalent languages. Experience with TDD/BDD frameworks such as Mocha or equivalent. Hands-on experience with version control systems like Git. Familiarity with Agile/Scrum workflows. Experience with API testing tools such as Postman, RestAssured, or equivalent. Good to Have: Experience with CI/CD tools like Jenkins, or AWS CodePipeline etc Experience with Kafka consumer/producer testing Exposure to performance testing tools such as JMeter or Gatling. Soft Skills: Strong analytical and problem-solving skills with a detail-oriented mindset. Ability to work collaboratively in a fast-paced environment. Job Type: Full-time Pay: ₹1,500,000.00 - ₹1,900,000.00 per year Experience: Quality systems: 5 years (Preferred) Test automation: 5 years (Preferred) Work Location: In person
Job Summary We are looking for dynamic and customer-focused professionals to join our International Voice Process team . The role involves handling inbound/outbound calls, resolving customer queries, and ensuring excellent service delivery to clients across international markets (US/UK/Australia, etc.). Key Responsibilities Handle inbound and outbound calls from international customers in a professional manner. Understand customer queries/issues and provide appropriate solutions within defined timelines. Maintain a high level of customer satisfaction through effective communication and problem-solving. Document all customer interactions accurately in the CRM system. Meet process KPIs including First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT) . Escalate complex issues to the concerned department for timely resolution. Adhere to compliance, security, and quality standards during every interaction. Required Skills & Qualifications Excellent verbal communication skills in English . Strong listening and problem-solving ability. Ability to work in rotational/night shifts. Familiarity with CRM tools and MS Office is an advantage. Prior experience in international voice process/BPO will be preferred, but freshers with strong communication skills are welcome. Perks & Benefits Competitive salary with performance incentives. Cab facility. Training and career development opportunities. Dynamic work culture with global exposure. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Education: Bachelor's (Preferred) Language: English (Required) Work Location: In person
Job Summary We are looking for dynamic and customer-focused professionals to join our International Voice Process team . The role involves handling inbound/outbound calls, resolving customer queries, and ensuring excellent service delivery to clients across international markets (US/UK/Australia, etc.). Key Responsibilities Handle inbound and outbound calls from international customers in a professional manner. Understand customer queries/issues and provide appropriate solutions within defined timelines. Maintain a high level of customer satisfaction through effective communication and problem-solving. Document all customer interactions accurately in the CRM system. Meet process KPIs including First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT) . Escalate complex issues to the concerned department for timely resolution. Adhere to compliance, security, and quality standards during every interaction. Required Skills & Qualifications Excellent verbal communication skills in English . Strong listening and problem-solving ability. Ability to work in rotational/night shifts. Familiarity with CRM tools and MS Office is an advantage. Prior experience in international voice process/BPO will be preferred, but freshers with strong communication skills are welcome. Perks & Benefits Competitive salary with performance incentives. Cab facility. Training and career development opportunities. Dynamic work culture with global exposure. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹25,000.00 per month Education: Bachelor's (Preferred) Language: English (Required) Work Location: In person
Job Summary We are seeking a dynamic US Sales professional to generate leads, build client relationships, and drive business growth in the US market. The role involves handling end-to-end sales activities including prospecting, client acquisition, and revenue generation. Key Responsibilities Identify and generate new business opportunities in the US market. Build and maintain strong relationships with clients and stakeholders. Conduct cold calls, emails, and virtual meetings to pitch products/services. Achieve sales targets and contribute to business growth. Maintain accurate records in CRM and prepare sales reports. Requirements min 1 year of experience in US Sales / International Sales / Inside Sales . Excellent communication and negotiation skills. Ability to work in US time zones . Experience in IT/Staffing/Services sales (preferred). Self-motivated with a target-driven approach. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Experience: Sales: 1 year (Required) Language: English (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person
Job Summary We are seeking a dynamic US Sales professional to generate leads, build client relationships, and drive business growth in the US market. The role involves handling end-to-end sales activities including prospecting, client acquisition, and revenue generation. Key Responsibilities Identify and generate new business opportunities in the US market. Build and maintain strong relationships with clients and stakeholders. Conduct cold calls, emails, and virtual meetings to pitch products/services. Achieve sales targets and contribute to business growth. Maintain accurate records in CRM and prepare sales reports. Requirements min 1 year of experience in US Sales / International Sales / Inside Sales . Excellent communication and negotiation skills. Ability to work in US time zones . Experience in IT/Staffing/Services sales (preferred). Self-motivated with a target-driven approach. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Ability to commute/relocate: Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred) Experience: Sales: 1 year (Required) Language: English (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Work Location: In person