International Customer Service

Role Overview: You will be a part of the International Voice Process team, handling inbound and outbound calls professionally to assist international customers from markets like US, UK, and Australia. Your primary focus will be on resolving customer queries promptly and ensuring exceptional service delivery. Key Responsibilities: - Handle inbound and outbound calls from international customers with professionalism. - Understand customer inquiries and provide suitable solutions within specified timelines. - Maintain high customer satisfaction levels through effective communication and problem-solving techniques. - Accurately record all customer interactions in the CRM system. - Achieve key performance indicators (KPIs) including First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT). - Escalate complex issues to the relevant department for timely resolution. - Ensure adherence to compliance, security, and quality standards in every customer interaction. Qualifications Required: - Excellent verbal communication skills in English. - Strong listening skills and adept problem-solving abilities. - Flexibility to work in rotational/night shifts. - Proficiency with CRM tools and MS Office is advantageous. - Prior experience in international voice process/BPO is preferred, although freshers with strong communication skills are encouraged to apply. (Note: The specific details about the company such as its name, history, and mission were not provided in the Job Description.) Role Overview: You will be a part of the International Voice Process team, handling inbound and outbound calls professionally to assist international customers from markets like US, UK, and Australia. Your primary focus will be on resolving customer queries promptly and ensuring exceptional service delivery. Key Responsibilities: - Handle inbound and outbound calls from international customers with professionalism. - Understand customer inquiries and provide suitable solutions within specified timelines. - Maintain high customer satisfaction levels through effective communication and problem-solving techniques. - Accurately record all customer interactions in the CRM system. - Achieve key performance indicators (KPIs) including First Call Resolution (FCR), Average Handling Time (AHT), and Customer Satisfaction (CSAT). - Escalate complex issues to the relevant department for timely resolution. - Ensure adherence to compliance, security, and quality standards in every customer interaction. Qualifications Required: - Excellent verbal communication skills in English. - Strong listening skills and adept problem-solving abilities. - Flexibility to work in rotational/night shifts. - Proficiency with CRM tools and MS Office is advantageous. - Prior experience in international voice process/BPO is preferred, although freshers with strong communication skills are encouraged to apply. (Note: The specific details about the company such as its name, history, and mission were not provided in the Job Description.)