International Customer Service Representative

WARM GREETINGS FROM Pro recrit technologies

Hiring for International Voice process.

NOTE-

* THE BELOW REQUIREMENT IS FOR THE CANDIDATES WHO ARE CURRENTLY IN BANGALORE.

* CANDIDATE SHOULD BE EXCELLENT IN COMMUNICATION.

For further details contact:

Contact: HR Jyothsna 8618457497

or email: jyothsna@prorecruittechnologies.com

( whatsapp or share your CVs if the number is busy)

Openings available :

Process name : International voice process / Blended

Qualification : Graduates

Salary : Min 4 LPA + Max 5.5 Lpa incentives

Shift timings : Rotational shift / US Rotational / UK Rotational

Location : BANGALORE

Experience needed :Under Candidates should have minimum 1+ years of experience into international voice process/ International Sales /Client Servicing , candidates should be flexible to work with rotational shift , Candidates should be fluent in communication

Roles and Responsibilities:-

Customer Focus

• Take ownership of each customer while empathizing and prioritizing customer needs
• Resolve conflicts and manage customer expectations
• Determine customer needs and provide appropriate solutions through relationship building

Communication Skills

• Effective verbal and written communication with both external and internal customers
• Document customer account activities thoroughly and concisely
• Engage in interactive dialogue with customers through active listening

Problem Solving Skills

• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Make appropriate decisions on behalf of the customer quickly and effectively
• Effectively prioritize work to ensure efficiency
• Conduct research as needed

Analytical Skills

• Critical thinker and ability to exercise independent judgment
• Accuracy and attention to detail
• Required to abide by all applicable regulatory and department practices and procedures

Computer Skills

• Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
• Fluency in Windows Operating Systems and Microsoft Office tools

Regards,

Jyothsna 8618457497

or email: jyothsna@prorecruittechnologies.com