3914 International Calling Jobs - Page 17

Job Opening Phone Banking Officer / Customer Service Location: Work from Office Designation: Phone Banking Officer / Customer Support Joining: Immediate | International BPO Profile Role & Responsibilities: Handle inbound/outbound calls to resolve customer queries Candidate Profile: Must have international BPO voice experience Background in Sales or Customer Service preferred Strong communication & customer handling skills Shift & Schedule: 247 Rotational Shifts (Any 9 hours) 5 Days Working | 2 Rotational Offs Salary & Perks: 21K 35K in-hand + Incentives Pick-up & Drop Facility Available Interested? Call/WhatsApp Elina 9892481175 Email :jobwayruchi@gmail.com

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Mega Virtual drive for Customer service: Voice roles (English) on 23rd July 2025 || Gurgaon Note: If you have already been interviewed for the same role within last 7 days then kindly ignore the invite. **Experience in INTERNATIONAL VOICE PROCESS is mandatory. Date: 23rd July 2025 Time: 11:30 AM - 1:30 PM MS Teams Meeting ID: 432 074 914 4892 MS Teams meeting Passcode: FP7TU9bN Location: Gurgaon Experience: 2-6 years (previous exp. in international voice process) Shifts: Flexible with any shift Responsibilities Respond to customer queries and customer's concern. Provide support for data collection to enable Recovery of the account for end user. Maintain a deep understanding of client process and policies. Reproduce customer issues and escalate product bugs. Provide excellent customer service to our customers. You should be responsible to exhibit capacity for critical thinking and analysis. Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment. Qualifications we seek in you Minimum qualifications Graduate (Any Discipline) Minimum 18 months of relevant experience is required. Preferred qualifications Previous experience in international customer service role Effective probing skills and analyzing /understanding skills You should be able to work on a flexible schedule (including weekend shift) Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training **Please keep your E-Aadhar card handy while appearing for interview.

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook Genpact Virtual drive for HRO, Hyderabad on 23-Jul-25 Drive Date: 23-Jul-25 Timings: 12PM to 2PM Teams Meeting ID: 428 259 345 681 8 Passcode: KM3PR6CX Job Location: Hyderabad Shifts: Please be flexible with any shift We are looking for someone with deep understanding and understanding of entire US payroll/Time and attendance process for a client. Current requirement is to mirror the US shifts, participate in processing clients existing Payroll and Time & Attendance processes and technologies to find opportunities for efficiencies, process simplification. Responsibilities • Daily client interactions, working with onshore team on a day to day basis • Be able to review manual processes and define scope for automation/ Improvements • Detail oriented, good communication skills and ability to work independently and within the team environment • Communicate and present to external and internal client as required • Responsible to work with multiple partners • Responsible to align with internal controls and policies and pay attention to details. Qualifications Minimum qualifications • Graduation in Commerce (B.Com) • Meaningful work experience in payroll Process Consulting/ Payroll Operations/Payroll Implementation • Experience on ERPs Preferred qualifications • Good Customer Service skills and analytical skills • ERP Experience Why join Genpact? Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation Make an impact Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Role & responsibilities Handle inbound/outbound calls for international customers with professionalism and courtesy. Provide accurate information regarding products, services, or support. Resolve customer issues, complaints, and queries effectively. Maintain clear communication and ensure customer satisfaction. Achieve daily/weekly/monthly targets and adhere to quality guidelines. Document customer interactions and transactions accurately. Collaborate with team members and supervisors to improve service quality. Stay updated with product knowledge and company policies. Skills and Qualifications: Excellent verbal and written communication skills in English . Good accent and fluency suitable for international clients. Basic computer knowledge and ability to handle CRM software. Problem-solving skills with a positive attitude. Ability to work in shifts, including night shifts if required. Prior experience in voice process or customer service is a plus but not mandatory. Strong interpersonal and listening skills. Training provided to understand company products and services. B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible. Anyone who attended interview before 30 days are not eligible to attend walk-in. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

PROCESS - US INBOUND CUSTOMER SERVICE SHIFT - Grave yard (1:30 am to 10 :30 am) Must have a minimum of 01 year experience in international customer service

About Intouchcx IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. With over 25 years of experience, IntouchCX acts as an extension of their brand partners, creating dynamic environments for their team members and investing in their career paths and well-being. The company serves a variety of industries, referred to as ecosystems, such as retail, healthcare, technology, and e-commerce. IntouchCX offers omnichannel support, including voice, email, chat, and social media, and is recognized for its flexibility, quick execution, and advanced technology solutions. They have a strong focus on innovation, disruption, and continual improvement, aiming to be the industrys trusted advisor. IntouchCX employs over 35,000 people across 14 countries, including the United States, Canada, and several others. Job Summary: We are looking for a motivated and customer-oriented Customer Retention Agent to join our team. In this role, you will handle inbound and outbound communication with existing customers, focusing on addressing concerns, resolving issues, and ensuring customer satisfaction to retain their business. Key Responsibilities: Contact customers who may be considering cancellation and work to retain their business. Understand customer concerns and provide solutions or alternatives to meet their needs. Promote the value of our products/services and how they meet customer expectations. Handle escalations or complaints in a professional and empathetic manner. Collaborate with internal teams to resolve issues that may impact customer satisfaction. Meet or exceed daily/weekly retention goals and KPIs. Qualifications: High school diploma or equivalent; associate or bachelors degree is a plus. 1+ year of experience in customer service, call center, or sales role is added advantage (retention experience preferred). Strong verbal and written communication skills. Ability to handle objections and remain calm under pressure. Positive attitude, persuasive skills, and a customer-first mindset. What We Offer: Competitive salary with performance-based incentives Comprehensive training and onboarding Supportive team environment Opportunities for growth and advancement Employee benefits (e.g., health insurance, paid time off, etc.) Interested candidates can walk-in to below location and mention on top of resume recruiter name HR Recruiter : Mohd Khaja Mobile: 7396054849 Location: Mindspace B16Mindspace 5th Floor, Backside of Inorbit Mall (https://maps.app.goo.gl/9UXo44Qvz2tLKv4N8)

Resolve Inbound International customer queries via calls Identify and assess customers needs to achieve satisfaction Follow communication procedures and policies Handling billing queries Min 6 Months of experience in International BPO Voice process Required Candidate profile Graduate/ UG can apply Both side cabs providing Should have excellent Communication in English Should have Basic computer knowledge Candidates should be willing to work in US shift HR Cl- 84596 70739

Resolve Inbound International customer queries via calls Identify and assess customers needs to achieve satisfaction Follow communication procedures and policies Handling billing queries Immediate joining only HR Connect - Ms. Lipi - 84596 70739 Required Candidate profile Flexibility to work in UK rotational shifts, (5 days a week, 2 rotational offs) Qualificatiuon - UG /Any Graduate Excellent communication skills in English 2-way cab facility HR connect - 88673 27780

Hiring for International Process Work Mode: Work From Office Salary: 32K CTC Interested Candidates can WhatsApp their resume 9988265439 KINDLY SHARE RESUME ON GIVEN WHATSPP NUMBER ONLY Skillset Required: Good communication in English Need Technical Experience of troubleshooting Excellent verbal fluency Qualification: Graduate and undergraduate can considered Experience Required: At least one year of experience in international domain + Tech support(Troubleshooting) Experience is Mandatory Both Side Cab available Hiring Zone is 25km from sector 18

Hiring for International Process Work Mode: Work From Office Salary: 32K CTC Interested Candidates can WhatsApp their resume 9988265439 KINDLY SHARE RESUME ON GIVEN WHATSPP NUMBER ONLY Skillset Required: Good communication in English Need Technical Experience of troubleshooting Excellent verbal fluency Qualification: Graduate and undergraduate can considered Experience Required: At least one year of experience in international domain + Tech support(Troubleshooting) Experience is Mandatory Both Side Cab available Hiring Zone is 25km from sector 18

Job description We are hiring for Voice/chat Support role ( International Process ) Designation : Engineer Shift : Flexible to work in Rotational Night shift Job location : Chennai(Ambit IT Park) Work Model : Work from office Week off: 2 days Rotational Week off Looking for immediate joiners/Can join in two weeks time. Primary Skills: • Excellent Communication - for voice, email, chat support • Should be able to communicate effectively • Should possess good telephone and email etiquette • Must be a graduate • Should be willing to work in US time zones • Must have good customer handling skills with the ability to learn networking concepts Job Responsibility : Provide technical support to customers through various channels such as chat, email, and web chat. Troubleshoot and resolve customer issues related to software products in an efficient manner. Utilize problem-solving skills to identify root causes of problems and implement solutions. Collaborate with internal teams to escalate complex issues when necessary. Maintain accurate records of customer interactions using CRM software. Provide technical support to customers through various channels such as chat, email, and web chat. Please send updated resume : nivya.avinash@movate.com

Hiring for operation profile min exp:-1yrs 30k in hand Location:-Noida sec-16 f2f interview on 23rd july For more details 9205018536(prabhsimer) Prabhsimer.imaginators@gmail.com

International BPO Hiring at 24/7.ai Voice & Technical, Sales Roles Hi , Greetings from the 24 7.ai HR Team! We are hiring for International BPO roles in Voice, Non-Voice, Technical Support, and Sales processes. If you have excellent communication skills and are looking to build a strong career with a global company we want to hear from you! Location: Bangalore(Kadubeesanahalli) Work Mode: Work from Office For More Details / To Apply Contact: Nikhath Sr.HR Executive Call/WhatsApp: +91 72599 74946 Email: Nikhath.Kuroshi@247.inc.com Shifts: Rotational shifts Qualification: Undergraduate / Graduate / Postgraduate Process Type: International Voice, Tech Support & Sales Language: Excellent spoken and written English required Salary Details (International Process Only) International Voice Process (Customer Support & Sales) ExperienceSalary (INR/Month)0–6 months22,0006–12 months24,00012–18 months27,00018–24 months30,00024+ months31,000 International Technical Support / Mobile Tech Support ExperienceSalary (INR/Month)0–6 months22,0006–12 months24,00012–18 months25,00018–24 months27,000 International Social Media / Non-Voice Support CategorySalary (LPA)Fresher3.47 LPAExperienced5.17 LPA Note: Minimum Harver Score – B2 is mandatory International Sales / Repair / Tech Spec (Voice/Email) ExperienceSalary (INR/Month)0–6 months23,0006–24+ months33,000 Role complexity: Low to Mid-Level Why Join 24/7.ai? Global career exposure Competitive salary & incentives Growth opportunities World-class training and support Great work culture and modern office environment For More Details / To Apply Contact: Nikhath –Sr.HR Executive Call/WhatsApp: +91 72599 74946 Email: Nikhath.Kuroshi@247.inc.com Join one of the top International BPO companies and shape your future today!

International BPO Hiring at 24/7.ai Voice & Technical, Sales Roles Hi , Greetings from the 24 7.ai HR Team! We are hiring for International BPO roles in Voice, Non-Voice, Technical Support, and Sales processes. If you have excellent communication skills and are looking to build a strong career with a global company we want to hear from you! Location: Bangalore(Kadubeesanahalli) Work Mode: Work from Office For More Details / To Apply Contact: Nikhath Sr.HR Executive Call/WhatsApp: +91 72599 74946 Email: Nikhath.Kuroshi@247.inc.com Shifts: Rotational shifts Qualification: Undergraduate / Graduate / Postgraduate Process Type: International Voice, Tech Support & Sales Language: Excellent spoken and written English required Salary Details (International Process Only) International Voice Process (Customer Support & Sales) ExperienceSalary (INR/Month)0–6 months22,0006–12 months24,00012–18 months27,00018–24 months30,00024+ months31,000 International Technical Support / Mobile Tech Support ExperienceSalary (INR/Month)0–6 months22,0006–12 months24,00012–18 months25,00018–24 months27,000 International Social Media / Non-Voice Support CategorySalary (LPA)Fresher3.47 LPAExperienced5.17 LPA Note: Minimum Harver Score – B2 is mandatory International Sales / Repair / Tech Spec (Voice/Email) ExperienceSalary (INR/Month)0–6 months23,0006–24+ months33,000 Role complexity: Low to Mid-Level Why Join 24/7.ai? Global career exposure Competitive salary & incentives Growth opportunities World-class training and support Great work culture and modern office environment For More Details / To Apply Contact: Nikhath –Sr.HR Executive Call/WhatsApp: +91 72599 74946 Email: Nikhath.Kuroshi@247.inc.com Join one of the top International BPO companies and shape your future today!

Captive Unit hiring for Premium Sales Chat Process. We are hiring UG/Graduate experienced both can apply. Candidate must be comfortable with WORK FROM OFFICE. *Must BE* The candidate must have excellent verbal and written communication skills. The candidate must be staying or ready to relocate to Delhi/NCR. As it is WORK FROM OFFICE. The candidate must be comfortable with 24/7 profile Roles and Responsibilities The candidate would be taking care of customers via Chat primarily. Desired Candidate Profile Any UG/Grad - experienced can apply. We need one year of International chat experience. Perks and Benefits The maximum salary will go up to 5.5 LPA With In hand salary - upto 6.5 LPA + plus other perks Location - Gurgaon Contact-+919899117267 Kashish.

For Charge Entry process Candidates with any degree and a minimum of 70% marks in 2024 or 2025 are eligible. In and around Mylapore and not more than 10KM 1.80 lakh salary, Required Candidate profile Freshers can apply Night Shift Pl call 8939678664 / 6385125441

Customer Service (Hiring for International Bpo) Exp: 1+ yrs Upto- 8LPA Good communication location - Gurgaon virtual rounds hybrid profile 5 Days Working Call n Ping- 9821726929 (Ved) Email- ved.imaginators@gmail.com

Customer Service Specialist Night Shift (Work from Office) Location : Airoli, Navi Mumbai Shift Timings : Night Shift (Specific hours to be confirmed) Mode : Work from Office We are looking for smart professionals with a great attitude to make every single client interaction delightful Your Impact as a Customer Service Specialist- HRO Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Education: Graduates in B.Com, B.A, BBA, BSc ,BPharma Not Eligible/ No Hire BTech, MTech, MCA, BCA, MBA, HM any other specialised/ technical stream Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work Insurance benefits Interested candidates, please apply directly or share your resumes on : Ankita.9.Sinha@niitmts.com Embark on a fulfilling career journey with us, where your growth and development are our top priorities. Apply today and become a part of our dynamic team!

*Graduation not mandatory *Arrears accepted *Technical voice *good fluency in english *min 6 months exp into any international voice *Night shift *5days/2days off *2 way cab *sal-3.5lpa *immediate joinee only *chennai call hr-9940812026/8925733223 Required Candidate profile *Domestic voice into telecomm industry with good communication in english also accepted *Any cutomer support or technical voice into international process is must *healthcare experience not accepted

Roles and Responsibilities Handle international customer calls, emails, and chats to provide exceptional customer support. Resolve customer queries related to products/services offered by the company. Desired Candidate Profile Proficiency in English language skills (written & spoken) is essential.

Walkin Interview Voice/Non voice/Semi Voice UG freshers also can apply Immediate joiners only 5 days work 2 week off Cab available rotational shift & Off Immediate joining Call : HR Prathiksha @ 9901192053 (call or whatsapp)

Tech Sales Associate call/what's app CV 9903044494 Technical Sales/Support Min 1 year relevant exp must Salary upto 55k+ Incentives Location -Noida/Delhi NO OUTSTATIONS/NO REALLOCATION

Dear Candidates, Greetings from AGS Health.! Job Title: Trainee Process Associate AR Caller Process : International Voice Process Important note - Every candidate should stay within 15kms from AGS Health location Roles & Responsibilities: To address outstanding or assigned AR through analysis and phone calls by using available resources. Utilization of all possible tools and applications available to take account to the next level of resolution, which would result in a payment, corrected submission, appeals, patient transfer or adjustment. To report trends / patterns in denials, claim submission errors, credentialing issues and billing related roadblocks to the immediate reporting manager. To meet the established SLAs (service level agreements) for production and quality To update the outcome of the calls or analysis in a clear and coherent manner in the billing system. To utilize the P & Ps (policies and procedures) established for the process and also stay updated with changes done with the P & Ps To improve the performance based on the feedback provided by the reporting manager/quality audit team. Qualification: Graduate fresher- BBA., BA., B.Com., BCA. and B.Sc (Physics, Chemistry, CS, Maths) Passed out year - 2020 to 2025 Please Note: B.E/B.Tech/ME/ M.Tech are not eligible to apply Interview Process - Virtual and Walk in Interview Time and Location: Monday - Friday 10 AM - 4 PM Location - 9th Floor, Western Pearl Building, Survey No. 13, Kondapur, Kothaguda, Hyderabad, Telangana 500084 Rounds of Interview: Only F2F 1. HR Interview 2. Assessment - Grammar & Aptitude 3. Versant Test - Language Assessment 4. Operational/Technical Interview - Shift Timing : 05:30 PM to 2:30 AM Or 7.00 PM to 4.00 AM Night Shift (US Shift) Should be flexible for both the shift. Transport: Two-way transport available based on boundary limits. Location: 9th Floor, Western Pearl Building, Survey No. 13, Kondapur, Kothaguda, Hyderabad, Telangana 500084 Job Type: Full-time, Regular / Permanent Benefits : Saturday Sunday fixed Week Offs PF ESI Gratuity Health insurance. Performance bonus Competitive remuneration Free cab transport Required Skills: Good Verbal and Written Communication skills Should be comfortable working with Night shifts. Sound analytical skills Logical thinking Interested candidates can come for face to face interviews directly to AGS Health office Location: 9th Floor, Western Pearl Building, Survey No. 13, Kondapur, Kothaguda, Hyderabad, Telangana 500084 Important note - Every candidate should stay within 15kms from AGS Health location Regards Bhaviri

Customer Service Specialist Night Shift (Work from Office) Location : Airoli, Navi Mumbai Shift Timings : Night Shift (Specific hours to be confirmed) Mode : Work from Office We are looking for smart professionals with a great attitude to make every single client interaction delightful Your Impact as a Customer Service Specialist- HRO Customer Service through calls. Ensure timely and accurate service delivery at defined productivity levels Build client & domain knowledge to be able to deliver a resolution on the first conversation Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, Handle Time & Customer Effort Maintain Internal & Client level delivery quality on calls. Adhere to Customer Service Attendance & Accountability policies Execute issue /query resolution and ensure proper documentation &follow-up Identify, share and support operational improvements Education: Graduates in B.Com, B.A, BBA, BSc ,BPharma Not Eligible/ No Hire BTech, MTech, MCA, BCA, MBA, HM any other specialised/ technical stream Required Experience Excellent communication skills Should be flexible to work in rotational shifts Proficient in computer usage and Basic knowledge on MSOffice We Offer You: Defined career roadmap which offers growth opportunities Performance based incentive program Investment in talent development and skills enhancement Work life balance with 5 day workweek Collaborative environment with best in class professionals Focus on colleague engagement and fun@work Insurance benefits Interested candidates, please apply directly or share your resumes on : Jasleen.2.Kaur@niitmts.com (7042458078) Embark on a fulfilling career journey with us, where your growth and development are our top priorities. Apply today and become a part of our dynamic team!

Role : Customer Service Representative Exp: Freshers - Graduation is mandatory or UG with min 6m exp in International voice process Location : Bangalore,Pune,Mumbai Shifts : US Shifts - Night shifts Should be flexible to work in Night shifts (US Shift) and should be flexible to work for 5 days a week Return to office (work from office mandatory) therefore Bangalore/ Mumbai/ Pune based candidates ONLY. Exposure to US contact center preferable Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun Job Responsibilities / Authorities Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool • Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes • Walk customers/ Provide navigational support on self service portal • Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines • Place outbound calls to customers when required in line with Client / Company guidelines • Work productively whilst maintaining exceptional call/data quality standards in line with targets • Contribute to the team through open and regular communication with peers / supervisors • Adhere to all company or departmental policies and procedures (personnel and operational) • Keep the process repositories like DTPs, Knowledgebase, SharePoint updated with the current process • Maintain regular and punctual attendance in line with company policies and procedures • Minimise customer complaints and escalations by providing exceptional service and call control Knowledge & Skill Requirement Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer • Good technical aptitude with an ability to learn quickly • Excellent verbal and written communication skill Experience Profile Prior international BPO work experience preferred • Freshers acceptable For more details Call Sanovar 7975371746 Refer Your Friends