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International BPO/KPO - CCE

International BPO/KPO - CCE

Linchpin Technologies

0 - 4 years

0 - 4 Lacs

Mohali Punjab India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

CRM Tools Data Analysis Call Management Email Handling Ticket resolution Quality compliance

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities: Manage inbound and outbound communication via phone, email, and chat with international customers Resolve complex queries related to products, services, data analysis, or knowledge-based tasks Maintain accurate documentation and update client records Follow client-specific guidelines and adhere to quality standards Collaborate with cross-functional teams to ensure customer satisfaction Meet individual and team performance targets Candidate Profile: Excellent verbal and written English skills Graduate or undergraduate degree holders Experience in international BPO or KPO preferred but freshers can apply Comfortable working in rotational shifts including night shifts Strong analytical, multitasking, and problem-solving skills Immediate joiners preferred

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International BPO/KPO - CCE