Home
Jobs

International BPO

0 years

1 - 4 Lacs

Posted:1 week ago| Platform: GlassDoor logo

Apply

Work Mode

On-site

Job Type

Full Time

Job Description

Job Summary:

We are seeking enthusiastic and customer-focused individuals for our International BPO process. The role involves handling customer interactions for global clients (primarily US/UK/Canada/Australia) via voice, email, or chat. Candidates should possess excellent communication skills and a willingness to work in night shifts or rotational shifts.

Key Responsibilities:

  • Handle inbound/outbound calls, emails, or chats from international customers.
  • Resolve customer issues efficiently and professionally.
  • Maintain customer satisfaction by providing timely and accurate information.
  • Document all customer interactions in the system.
  • Meet performance metrics such as Quality, AHT (Average Handling Time), and FCR (First Call Resolution).
  • Escalate unresolved issues to the appropriate departments.

Requirements:

  • Education: High school diploma / Graduate (any stream).
  • Experience: 0–3 years (Freshers with excellent English skills are welcome).
  • Language Proficiency: Fluent in English (both written and spoken).
  • Skills:
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Basic computer literacy (MS Office, typing speed 30–35 WPM preferred).
  • Flexibility to work in night shifts and weekends (depending on the process).

Preferred:

  • Previous BPO or customer service experience.
  • Familiarity with CRM systems or ticketing tools.
  • Knowledge of American, British, or Australian accent (for voice roles).

Compensation & Benefits:

  • Competitive salary + performance incentives
  • Night shift allowances
  • Health insurance and other benefits
  • Training and career growth opportunities

Job Types: Full-time, Permanent

Pay: ₹13,100.27 - ₹33,487.73 per month

Schedule:

  • Night shift

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer
+91 9600908462

Mock Interview

Practice Video Interview with JobPe AI

Start Chat Interview Now
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

RecommendedJobs for You

Chandigarh, Chandigarh

Mohali, Chandigarh, Kharar, Rupnagar, Panchkula, Zirakpur, Ambala