Posted:1 day ago| Platform: Foundit logo

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On-site

Job Type

Full Time

Job Description

Description

We are seeking an experienced International BPO professional to join our dynamic team in India. The ideal candidate will have a passion for customer service and a proven track record in handling international clients. If you thrive in a challenging environment and enjoy working with diverse customers, this is the perfect opportunity for you.

Responsibilities

  • Handle inbound and outbound calls for international clients
  • Provide excellent customer service and support to clients
  • Resolve customer issues and queries in a timely manner
  • Maintain records of customer interactions and transactions
  • Collaborate with team members to improve service delivery
  • Adhere to company policies and procedures regarding customer service
  • Assist in training new employees when necessary

Skills and Qualifications

  • 1-2 years of experience in a BPO or customer service role
  • Strong verbal and written communication skills in English
  • Ability to work in a fast-paced environment
  • Proficiency in using computers and customer service software
  • Good problem-solving skills and ability to think on your feet
  • Flexibility to work in different shifts including nights and weekends
  • Strong interpersonal skills and a positive attitude

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