International BPO Executive

Job Title: International Voice Process Executive Job Summary: We are looking for a dynamic and customer-focused International Voice Process Executive to handle inbound and outbound calls for global clients. The ideal candidate should have excellent communication skills, a neutral accent, and the ability to resolve customer queries efficiently. This role requires working in different time zones and handling international customers professionally. Key Responsibilities: Handle customer inquiries, complaints, and requests via phone. Provide accurate information and solutions to customers in a professional manner. Ensure high levels of customer satisfaction by maintaining quality service standards. Follow up on customer concerns and escalate complex issues when necessary. Maintain records of customer interactions and transactions. Meet or exceed performance metrics such as call quality, response time, and customer satisfaction. Adhere to company policies and procedures for call handling and data privacy. Required Skills & Qualifications: Excellent verbal communication skills in English (additional languages are a plus). Ability to handle customer interactions with patience and professionalism. Strong problem-solving skills and attention to detail. Ability to work in night shifts or rotational shifts as required. Basic computer proficiency (MS Office, CRM software, etc.). Prior experience in a voice process (customer service, sales, or technical support) is preferred but not mandatory. Work Environment: Fast-paced and target-driven. May require night shifts depending on international time zones. Opportunities for career growth in customer service, sales, and management roles. Would you like me to tailor this job description for a specific industry, such as IT, healthcare, or finance?