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- 4 years
3 - 5 Lacs
Bengaluru
Work from Office
Banking Support Representative - Voice Process Job Summary : We are seeking a highly motivated and customer-oriented individual to join our team as a Banking Support Representative in a voice process role. The ideal candidate should possess excellent communication skills, a strong attention to detail, and a passion for delivering outstanding customer service. Criteria: - Undergraduates / Graduates can apply..!!! - Freshers and Experienced can apply - Excellent Communication in English is Mandatory!!!! - Candidates in Bangalore are preferred - Immediate joiners only!!!!! Responsibilities: Provide prompt and courteous assistance to customers via inbound calls Address customer inquiries, resolve issues, and escalate complex cases to the appropriate department. Assist customers with account transactions, account maintenance, and online banking services. Educate customers on banking products, services, and promotional offers. Follow company protocols and procedures to ensure compliance with banking regulations and security standards. Document customer interactions accurately and thoroughly in the CRM system. Collaborate with team members and other departments to ensure a seamless customer experience. Meet or exceed performance metrics including call quality, productivity, and customer satisfaction. Work Location: Bangalore Salary: Upto 3.5 to 5.5 LPA Shifts : Uk Shift 5 days working and 2 days fixed off Work from Office To Schedule an Interview, Give a call to 6360837661 (HR Preethi )
Posted 2 months ago
1 - 4 years
5 - 7 Lacs
Noida, New Delhi, Gurugram
Work from Office
Hiring for AML/KYC - Gurgaon WFO 5 Days Working Education - Grad Qualification - 1 or 1.5 Years International AML/KYC Salary upto 5 LAC TO 7 LAC PER ANNUM Good Comms Skills Required Interested Candidates call Ruby PH - 8368392241
Posted 3 months ago
8 - 10 years
10 - 14 Lacs
Bengaluru
Work from Office
Job Summary Support the Operations teams in the Country in the data gathering and Return preparation in full compliance with all Country and Group policies as well as local regulatory requirements, through: Ensuring compliance, implement and exercise of local banking regulatory reporting relating to unit, and build strong relationship with SME and Return Owners. To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls to ensure data accuracy and completeness. Assist in reducing Regulatory Reporting review comments. Key Responsibilities Strategy Client Focus Improving the way, we operate Improving our challenge and performance culture Driving Innovation Re-igniting and empowering our workforce Business To adhere to the regulators timelines and provide accurate reporting to regulators. To support record keeping/ archive on all unit related activities/ work Ensure all complaint & queries on Regulatory Returns are handled effectively and timely. Maintain all regulatory circulars/ clarifications received from L & C and Finance where reporting is required by the unit. To provide cost reduction suggestions which will not compromise on quality of delivery. To manage Systems and EUCs/ ECNs relating to the unit (documentation, approvals, agreements, reviews etc to be kept up to date. (Including Regulator s systems) Ensure compliance with the Regulatory Reporting Risk Policy/ Standards and other key Group policies. All Regulatory breaches to be reported in the Regulatory Reporting Error log to UORM/ Compliance. Ensure no failed audits on Regulatory Reporting. To update DOIs periodically (at least on an annual basis). Ensure no financial penalties/ warnings due to errors / delays on Regulatory Returns. Processes Ongoing review of material internal and external events against current control performance. As the first line of defence, to comply with the applicable laws and regulatory expectations and manage the risk that arises from first line activities and comply with policies set by the Second Line of Defence. People & Talent Ensure behaviour consistent with the Group s values. Display Team spirit, strengthening internal relationships with no conflicts. Ensure annual self appraisals are completed and submitted on time. Risk Management Support Operations in enhancing the service levels without compromising Risk/ adherence to service level agreements with the other functions. Assist in coordinating, facilitating, and promoting understanding of operational risk and in implementation and management of OR within the assigned unit. Ensure compliance with the Regulatory Reporting Risk Policy/ Standards and other key Group policies Gain the required knowledge and skills related to the systems used and explore /recommend possible automations to enhance service/ reduce Risk exposure. Manage the Audit & Risk Control Standards associated with Operations. Understand inherent Operational risks in all processes and assist to develop appropriate control systems and manage them. Creativity in terms of proactively identifying risk and mitigating same. Governance Ensure compliance with the Laws of the land, implement and exercise local/ International banking regulations. To adhere to the regulators time lines and provides accurate reporting to regulators Ensure all complaint & queries on Regulatory Returns are handled effectively and timely Update RR Register once the reporting is submitted in the absence of the manager. All Regulatory breaches to be reported in the Regulatory Reporting Error log to UORM/ Compliance. Ensure no failed audits on Regulatory Reporting Ensure no financial penalties/ warnings due to errors / delays on Regulatory Returns Managing risk and compliance as part of my role Take personal responsibility for understanding the risk and compliance requirements of my role. Understand and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct. Effectively identify, escalate, mitigate and resolve risk and compliance matters. Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with. Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Risk & Controls-Operations to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Local Regulations as available in the bank policy site. Key stakeholders Operations GBS Teams Regulators Compliance Finance Country OR HR Legal Other Responsibilities To identify and report all exceptions on non-compliance with standard controls To identify and report all weaknesses inherent in the standard controls. Skills and Experience Analytical Skills Computer Literacy Time Management Skills Internal negotiation skills and interpersonal skills Knowledge of Ops processes and procedures Knowledge of group policies / Local regulations, controls and procedures Communication, planning, problem solving and organization skills Experience in Ops products Team player Good behaviour with a good understanding of values of the Group Experience At least 10+ years experience in operations Advanced Knowledge in Excel Qualifications Commerce Graduate Good experience in Regulatory Reporting Good Knowledge of group policies / Local regulations, controls and procedures Good Knowledge of Operations processes and procedures Good Internal negotiation skills and interpersonal skills About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 17859
Posted 3 months ago
7 - 9 years
9 - 13 Lacs
Bengaluru
Work from Office
Job Summary Support the Operations teams in the Country in the data gathering and Return preparation in full compliance with all Country and Group policies as well as local regulatory requirements, through: Ensuring compliance, implement and exercise of local banking regulatory reporting relating to unit, and build strong relationship with SME and Return Owners. To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls to ensure data accuracy and completeness. Assist in reducing Regulatory Reporting review comments. Key Responsibilities Strategy Client Focus Improving the way, we operate Improving our challenge and performance culture Driving Innovation Re-igniting and empowering our workforce Business To adhere to the regulators timelines and provide accurate reporting to regulators. To support record keeping/ archive on all unit related activities/ work Ensure all complaint & queries on Regulatory Returns are handled effectively and timely. Maintain all regulatory circulars/ clarifications received from L & C and Finance where reporting is required by the unit. To provide cost reduction suggestions which will not compromise on quality of delivery. To manage Systems and EUCs/ ECNs relating to the unit (documentation, approvals, agreements, reviews etc to be kept up to date. (Including Regulator s systems) Ensure compliance with the Regulatory Reporting Risk Policy/ Standards and other key Group policies. All Regulatory breaches to be reported in the Regulatory Reporting Error log to UORM/ Compliance. Ensure no failed audits on Regulatory Reporting. To update DOIs periodically (at least on an annual basis). Ensure no financial penalties/ warnings due to errors / delays on Regulatory Returns. Processes Ongoing review of material internal and external events against current control performance. As the first line of defence, to comply with the applicable laws and regulatory expectations and manage the risk that arises from first line activities and comply with policies set by the Second Line of Defence. People & Talent Ensure behaviour consistent with the Group s values. Display Team spirit, strengthening internal relationships with no conflicts. Ensure annual self appraisals are completed and submitted on time. Risk Management Support Operations in enhancing the service levels without compromising Risk/ adherence to service level agreements with the other functions. Assist in coordinating, facilitating, and promoting understanding of operational risk and in implementation and management of OR within the assigned unit. Ensure compliance with the Regulatory Reporting Risk Policy/ Standards and other key Group policies Gain the required knowledge and skills related to the systems used and explore /recommend possible automations to enhance service/ reduce Risk exposure. Manage the Audit & Risk Control Standards associated with Operations. Understand inherent Operational risks in all processes and assist to develop appropriate control systems and manage them. Creativity in terms of proactively identifying risk and mitigating same Governance Ensure compliance with the Laws of the land, implement and exercise local/ International banking regulations. To adhere to the regulators time lines and provides accurate reporting to regulators Ensure all complaint & queries on Regulatory Returns are handled effectively and timely Update RR Register once the reporting is submitted in the absence of the manager. All Regulatory breaches to be reported in the Regulatory Reporting Error log to UORM/ Compliance. Ensure no failed audits on Regulatory Reporting Ensure no financial penalties/ warnings due to errors / delays on Regulatory Returns Managing risk and compliance as part of my role Take personal responsibility for understanding the risk and compliance requirements of my role. Understand and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct. Effectively identify, escalate, mitigate and resolve risk and compliance matters. Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with. Key stakeholders Operations GBS Teams Regulators Compliance Finance Country OR HR Legal Other Responsibilities To identify and report all exceptions on non-compliance with standard controls To identify and report all weaknesses inherent in the standard controls. Regulatory & Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the Risk & Controls-Operations to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Local Regulations as available in the bank policy site. Skills and Experience At least 10+ years experience in operations Advanced Knowledge in Excel Analytical Skills Computer Literacy Time Management Skills Internal negotiation skills and interpersonal skills Knowledge of Ops processes and procedures Knowledge of group policies / Local regulations, controls and procedures Communication, planning, problem solving and organization skills Experience in Ops products Team player Good behaviour with a good understanding of values of the Group Qualifications Commerce Graduate Good experience in Regulatory Reporting Good Knowledge of group policies / Local regulations, controls and procedures Good Knowledge of Operations processes and procedures Good Internal negotiation skills and interpersonal skills About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 170 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www. sc. com/careers 17863
Posted 3 months ago
- 2 years
2 Lacs
Jaipur
Work from Office
Role: Process Executive (Backend Process) Job Location: Jaipur Qualification: Any graduate Should be flexible with the shifts Experience: 0-2 Years CTC : 2 LPA Notice Period: Immediate Cab Facility Contact - Vijay @7425008966 Vanshika @ 9368321615
Posted 3 months ago
3 - 7 years
3 - 8 Lacs
Bengaluru
Hybrid
if anyone interested who is an immediate joiner or serving notice period is below 15 days, please DONOT CALL ME ,ONLY WHATSAPP ME me your details with resume -9003993690 or send me your resume with the below email id -sushma.v@bct-consulting.com • Desired Technical Skills: Knowledge & understanding of SQL Server / Sybase / Oracle Understanding of T-SQL or PL/SQL Excellent knowledge and understanding of Active directories Excellent Understanding of Windows/UNIX operating system Excellent knowledge and understanding of Perl, PowerShell scripting, Excellent knowledge and understanding of Oracle 11g/PLSQL Excellent Communication Skills Business/Customer facing skills
Posted 3 months ago
8 - 13 years
9 - 15 Lacs
Thane, Bengaluru
Work from Office
Must have Min 1+yrs exp as a Quality Manager from International BPO Technical Support/ Banking Voice/ Chat process. Handled team of Quality Team Leaders/ Quality Analyst's Fluent in English US Shifts Call 8447780697 send CV monu@creativeindians.co
Posted 3 months ago
1 - 5 years
2 - 5 Lacs
Chennai
Work from Office
Greetings from Tata Consultancy Services! TCS is currently hiring candidates for Banking - Process Associate. Candidates with relevant experience can apply/share resume to given email id. Job Role : Banking Officer Location : Siruseri Domain : Generic Banking Job Requirement: Candidates with 1 to 5 years of experience in any Generic Banking can attend. Good communication skills should be able to clearly articulate. Only immediate joiners are required. Minimum 15 years of regular education (10+2+3). Willingness to work in Night shifts(Rotational). Mode of salary credit should be through bank from all the employers (no cash in hand). Must have all educational and employment documents. Please share your resume to abirami.k3@tcs.com with below details along with resume, 1. Overall Experience 2. Highest qualification 3. Current CTC 4. Expected CTC 5. Notice Period
Posted 3 months ago
1 - 6 years
5 - 8 Lacs
Bengaluru
Work from Office
Openings for Captives Bank for Level 2 Hiring for senior level for Customer care, Voice process Uk shifts Salalry1;- 7.5 CTC and inceptives Cal Mariam- 7829751189
Posted 3 months ago
7 - 12 years
6 - 10 Lacs
Thane
Work from Office
Urgent job opening for Account Manager-Pharma Company at Thane. Department: Finance/Accounts Reports to: Director Job Summary: We are seeking a highly skilled and experienced Account Manager to oversee our accounting functions and manage international banking operations. The ideal candidate will have a comprehensive understanding of accounting principles, international banking, and the creation and management of Letters of Credit (LCs). This role requires a meticulous, detail-oriented professional who can ensure compliance with financial regulations while optimizing our financial operations. Key Responsibilities: Accounting & Financial Reporting: Oversee daily accounting operations, including accounts payable, accounts receivable, general ledger, and bank reconciliations. Prepare and analyze financial statements, ensuring accuracy and compliance with accounting standards (GAAP/IFRS). Manage month-end and year-end closing processes. Coordinate with auditors for financial audits and ensure timely resolution of audit findings. International Banking: Manage international transactions, including foreign currency exchanges and international wire transfers. Monitor and manage international bank accounts, ensuring sufficient liquidity and compliance with local and international regulations. Liaise with international banks to negotiate terms, resolve issues, and optimize banking relationships. Letters of Credit (LC): Create, review, and manage Letters of Credit for international trade transactions. Ensure proper documentation and adherence to LC terms to mitigate risks and secure payment. Coordinate with banks, suppliers, and internal teams to facilitate smooth and timely transactions. Financial Analysis & Budgeting: Conduct financial analysis to support decision-making and identify cost-saving opportunities. Assist in the preparation of annual budgets and financial forecasts. Monitor actual performance against budget, providing variance analysis and recommendations for improvement. Compliance & Risk Management: Ensure compliance with local and international financial regulations, including tax laws and anti-money laundering (AML) requirements. Identify and mitigate financial risks related to international transactions and currency fluctuations. Team Leadership & Collaboration: Lead and mentor the accounting team, providing guidance and support to ensure high performance. Collaborate with other departments, such as Sales, Procurement, and Legal, to ensure alignment on financial matters. Foster strong relationships with external stakeholders, including auditors, tax authorities, and financial institutions. If you are interested for the above referred position, kindly revert back with your Updated Resume with Photograph along with following details: 1) Current salary 2) Expected salary 3) Notice period 4) Total experience 5) Relevant experience 6) Current location 7) Reason for job change Contact no.:- Snehal Mail ID:- snehal.k@jobsearchindia.in
Posted 3 months ago
years
0 - 2 Lacs
Noida
Work from Office
with multiple process roles available, including research, remediation, keying, and data entry. Key Responsibilities: Conduct research and analysis to support various banking and financial processes. Perform tasks such as remediation, keying, data entry, or other activities depending on the process requirements, which may involve check adjustments, returns, exceptions, or other related areas. Ensure data confidentiality and integrity throughout the workflow. Work collaboratively with team members and other departments to meet project deadlines. Adapt to assigned tasks within the process as per business needs. Consistently meet performance metrics and quality standards. Qualifications and Skills: Bachelors degree in any discipline (Commerce or Finance preferred but not mandatory). Excellent verbal and written communication skills in English. A basic understanding of banking systems and terminologies is a plus. Strong attention to detail and a commitment to accuracy. Proficiency in basic computer skills, including MS Office applications. Willingness to work flexible and rotational shifts, including weekends if required. Quick learner with a positive attitude and problem-solving skills. Training and Support: Comprehensive process-specific training will be provided to help you succeed in your role. Perks and Benefits: 2-way cab pick-up and drop-off facility for a stress-free commute. One complimentary meal provided during the shift. Exposure to multiple functional areas, enhancing your professional growth. Supportive work environment focused on learning and development Please share your cv at surbhi.malhotra@nlbtech.com
Posted 3 months ago
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