Intern - TOC Engineer

Key Responsibilities

• 24x7 Monitoring: Actively monitor multiple internal and client-facing applications, infrastructure, and services using various enterprise monitoring tools (e.g., Grafana, Monolith, etc.).
• Alert Triage & Initial Analysis: Acknowledge, categorize, and perform initial triage of all incoming alerts and incidents.
• Incident Logging: Accurately log all events and incidents in the ticketing system (Jira), ensuring comprehensive details are captured for escalation.
• Escalation Management: Follow established Standard Operating Procedures (SOPs) to escalate issues to the appropriate L2/L3 teams, Subject Matter Experts (SMEs), or development teams within defined SLAs.
• Documentation: Maintain and update runbooks and knowledge base articles related to monitoring procedures and common alerts.
• Shift Handoffs: Clearly and concisely communicate all active issues, pending tasks, and recent activity during shift changes.

Required Skills & Qualifications

• Education: Fresh graduate (or final-year student) in a technical discipline (e.g., B.Tech, MCA, or equivalent).
• Availability: Must be willing and able to work a flexible 24x7 shift rotation, including nights, weekends, and holidays.
• Technical Aptitude: A strong interest in IT infrastructure, networking, and application support.
• Communication: Excellent written and verbal communication skills to clearly convey technical issues.
• Discipline: High level of discipline and attention to detail required for following strict operational procedures.
• Preferred (But not required): Basic knowledge of Linux/Unix command line or network concepts (TCP/IP).