Intern - Punjabi (Content Moderation -Trust & Safety)

As an Intern, you are accountable for all the operational processes in the Trust & Safety Team team. You would be managing the external vendors who are responsible for moderating the content on the platform and will ensure that the quality of the platform is maintained, suggesting process & policy improvement and compliance. You would also be required to be proficient in Advanced excel/google sheets and data management. What youll do: * Ensure timely the performance checks on all the domains of POD. * Focused on the quality and the safety of the content on the platform as well as our user experience. * Operationalise quality assurance processes at offshore/inhouse. * Manage end-to-end operations of the team and for the vertical. * Connect with Vendors for Calibrations, Training and quality & Policy Updates Who you are: * 6 months to 1 years of work experience in managing quality processes in a large team * Content Moderation experience would be preferable. Freshers can also be considered * Written and spoken communication in languages (Punjabi & Hindi) and business proficiency in English * Basic to advanced skills in MS Excel (or Google Sheets) and MS Word (or Google Doc) * Basic analytical skills to drive decision-making.Self-starter; capable of taking initiative and working with minimal direction * Ability to understand and develop processes from scratch. * Essential to have attention to detail and accuracy, also a critical thinker and problem-solver * Ability to multitask, set priorities, and manage time effectively * Independently work in a fast-paced environment with tight deadlines