Intern - Knowledge Management

Job Description

Company: Marsh Description: Marsh McLennan Global Services India Private Limited (MMGS) is seeking a Knowledge Management professional for the following position based in the Mumbai, India office: Senior Analyst Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. Marsh Advisory is the consultative branch of Marsh, provides solutions in the increasing needs of our clients to implement risk management programs within their organization. Marsh Advisory helps companies to change their risk profiles so they can improve resiliency, reduce claims, and minimize the total cost of risk. Businesses today regularly tackle multiple challenges, whether facing property and casualty, cyber, pandemic, ERM / BCP / BCM, climate change, supply chain, reputational, or other risks, Marsh Advisory can help. MMGS is a global knowledge center for Marsh McLennan and houses teams, which work closely with the colleagues across various operating units and locations. The Knowledge Services function under MMGS aims to provide specialized services in the domain of Research, Consulting, Data Analytics, Data Science, Actuarial and Design. Knowledge Management (KM) is a key service offering provided by Knowledge Services to global Marsh McLennan businesses. The Internship program at Knowledge Services aims to provide students with an early exposure towards key risks faced by businesses and compliment their academic learning with real world scenarios. Combining specialized expertise and advanced analytics, the interns will learn to identify various risks faced by businesses and understand how various strategies help reduce risk exposure, improve profitability and strengthen organizational resilience What can you expect? An opportunity to work with Senior practice leaders from the Advisory business to understand their unique needs and accordingly conceptualise and deliver value-add solutions for their business. Exposure to a very dynamic team of subject-matter-experts across various domains. An environment that fosters collaboration with Knowledge Services colleagues across the Research, Data Science, SharePoint / portal management and Design teams to be able to build a scalable, solutions-oriented knowledge platform. What is in it for you? As a global leader in insurance broking and risk management, we are devoted to finding diverse individuals who are committed to the success of our clients and our organization. You will join a team of talented professionals from across the globe which is dedicated to helping clients manage some of the worlds most challenging and complex risks. We can promise you extraordinary challenges, extraordinary colleagues, and the opportunity to make a difference. Our rich history has created a client service culture that we believe is second to none. Our commitments to Diversity and Inclusion , Corporate Social Responsibility , and sustainability demonstrate our commitment to stand for what is right. We will count on you to: Assist in the ongoing project plan for the timely roll-out of the Knowledge Management (KM) portal to business teams. This includes: Supporting the compilation of case studies, people bios, marketing collaterals, and other relevant content. Helping with content management on the platform, including metadata tagging and document structuring. Assisting in the sanitization of uploaded documents by anonymizing client names and other confidential information while retaining relevant sections. Participating in quality checks and final inspections before documents are uploaded to the KM platform. Engage with team members and stakeholders to understand the KM portals features and articulate its potential value to their work. Support the creation of a plan for the phased roll-out of the portal and assist in tracking project milestones. After the launch of the portal, help promote its use and identify ways to encourage consistent adoption by business teams. This may include: Assisting in the creation of newsletters highlighting new content and developments on the platform. Helping to gather and report on utilization statistics for the portal. Participating in engagement activities such as town halls and team meetings to promote the KM portal. Assist in the ongoing maintenance of repositories to ensure easy access to current information. This includes collaborating with marketing and regional business teams to update and curate new content. Gather feedback from project sponsors and team members on areas where expanded support could enhance client interactions. Collaborate with team members, including Data Scientists, to explore automation and features that can improve the user experience of the KM portal. Contribute to the design and documentation of KM processes to support the expansion of the portal and its capabilities. What you need to have: Strong organizational skills and attention to detail to assist in project management and content organization. Basic understanding of content management systems and document structuring. Familiarity with Microsoft Office Suite, particularly PowerPoint, Word, and Excel, for creating presentations and managing data. Good communication skills to articulate ideas and collaborate effectively with team members and stakeholders. A willingness to learn about knowledge management practices and tools. What makes you stand out? Understating of insurance and risk management Ability to incorporate basic business understanding while curating content will make you a strong ally for business leaders. Prior experience utilizing GenAI tools to introduce operational efficiencies through automation. Ability to analyze utilization metrics and translate insight into actionable SEO strategies. Working knowledge of Adobe Photoshop or other image editing software. Basic understanding of HTML, XML and CSS