Intern

Job Description

Position: Customer Support Intern Location: E2 Plot No 4. Jhandewalan Extension. Metro Station Gate No 2. New Delhi 110055 Job Type: Full-time Reports To: Customer Support Manager About Us At BookLeaf Publishing, we are revolutionizing the self-publishing experience for authors worldwide. Our innovative approach and commitment to empowering authors have earned us recognition, including being featured in the Shark Tank India Season 4, showcasing our impactful and scalable business model. With a strong emphasis on customer satisfaction, we ensure every author feels valued and supported throughout their publishing journey. Job Overview We are looking for a Customer Support Intern to join our team and serve as the primary point of contact for our authors. The ideal candidate is empathetic, solution-oriented, and passionate about delivering an exceptional customer experience. Key Responsibilities Customer Interaction: Handle author queries via email, phone, and live chat with a friendly and professional demeanor. Issue Resolution: Address concerns related to publishing timelines, submissions, and services while ensuring timely and satisfactory resolutions. Knowledge Management: Maintain a detailed record of customer interactions and provide feedback to enhance internal processes.Educate authors on the publishing process, ensuring they feel confident and informed every step of the way.Gather and document feedback from authors to improve our services and processes. Skills: Strong verbal and written communication skills in English (rated 7/10 or higher). Proficiency in using email, chat, and other support tools. Basic familiarity with common office tools and systems (e.g., Google Workspace). Other Requirements: Immediate joining or minimal notice period. Must own a laptop (we do not provide systems). Job Type: Internship Contract length: 3 months Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Monday to Friday Supplemental Pay: Overtime pay Application Question(s): What is your Age ?? Do you have Laptop? As we don't provide laptop to employees. Are you willing to commute to Jhandewalan as it's an Onsite Role? Work Location: In person