Integration Specialist – Professional Services Automation (PSA) Platforms

Position Overview:
As an Integration Specialist, you will be responsible for configuring, integrating, and optimizing PSA systems to support our business operations. You will collaborate with cross-functional teams to ensure seamless workflows, automated processes, and efficient ticketing systems that enhance service delivery and client onboarding.

Key Responsibilities:

• Configure, customize, and maintain PSA platforms (e.g., ConnectWise Manage, ServiceNow, Jira).
• Design and implement workflow automations to streamline business processes.
• Manage ticketing system setups, escalation paths, and service-level agreements (SLAs).
• Support integrations between PSA platforms and other business systems (CRM, ERP, communication tools).
• Collaborate with stakeholders to define requirements and translate them into functional solutions.
• Oversee client onboarding processes within PSA systems, ensuring accuracy and efficiency.
• Monitor system performance, troubleshoot issues, and provide technical support.
• Maintain documentation of configurations, integrations, and workflows.

Qualifications & Skills:

• Proven experience working with PSA platforms such as ConnectWise Manage, ServiceNow, Jira, or equivalent.
• Strong knowledge of workflow automation, ticketing systems, and system integrations.
• Experience with APIs, data mapping, and integration tools.
• Excellent analytical and problem-solving skills.
• Strong communication and documentation skills.
• Ability to manage multiple priorities and meet deadlines.

Preferred Qualifications:

• Certification in any PSA platform (e.g., ConnectWise Certified Professional, ServiceNow Certified System Administrator).
• Experience in IT services, managed services, or professional services environments.

Job Type: Full-time

Pay: ₹309,978.79 - ₹668,308.03 per year

Ability to commute/relocate:

• Mohali, Punjab: Reliably commute or planning to relocate before starting work (Required)

Shift availability:

• Night Shift (Preferred)

Work Location: In person