Instructor Senior Analyst

Job Description

Skill required: Trust & Safety - Quality Management Designation: Instructor Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.Content moderators serve as an important line of defence by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society.You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and daContent moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their job role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.In Quality Management, you will be overseeing all activities and tasks needed to maintain a desired level of excellence. This includes the determination of a quality policy, creating and implementing quality planning and assurance, quality control, and quality improvement. What are we looking for We are looking for dynamic professionals who can give partner support/portfolio management services on call.As a trainer, you willFacilitate new hire training with a high level of engagement with Operations TeamFollow objectives and client standards for job readiness goals.Facilitate on-floor training to bridge product knowledge and skill gaps.Undertake projects to improve our training processes.Identify root causes for business related issues and recommend solutions to improve overall client satisfactionOwn training processes with a high level of accountability keeping in mind the internal as well as external stakeholders.Participate in Process Calibration sessions with Clients and Cross VendorDevelop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainingsStay up to date with product and process updates. Have a data-centric approach to problem-solvingNote- The training content could be sensitive or of graphic nature Roles and Responsibilities: Requires background on conducting Technical Trainings related to APIs.Accountable for identifying , ,planning and leads Training Programs.Create and manage Training Assessment programs.Reviews and updates Training Program.Conducts Coaching to Project Team.Provides Daily/Weekly/Monthly Training Results.Facilitate Training Assessment meetings.Attend to Cases on a need-to basis.Liaise with SME/Tech Lead in identifying Training Programs for Technical Upskilling of the Team.Liaise with Team Lead on identifying Training Programs for Operational Upskilling of the Team. Qualification Any Graduation