Job
Description
Skill required: Trust & Safety - Content management Designation: Instructor Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years Language - Ability: English - Proficient What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. What are we looking for? The following skills are required to perform this role-? Clear and concise written and verbal communication skills? Strong Excel and Powerpoint/Slides skills? Strong data analysis capabilities and attention to detail? Strong communication, organization time management and problem-solving skills? Track record of building relationships with stakeholders? Strong multi-tasking skills with the ability to manage multiple projects? Proven priority management skills and proactive mindset? Ability to function as a Team Player and maintain a good working relationship, yetthink and act independently with professionalism, discretion and confidentiality? Attention to detail and willingness to flex based on business priorities? Strong analytical and reasoning skills Roles and Responsibilities: Develop Change Management Strategies:Create comprehensive changemanagement strategies and plans that align with organizational objectives. Assessthe impact of change initiatives on various stakeholders and develop strategies toaddress these impacts? Lead Change Initiatives:Manage and lead change management projects frominitiation to completion. Coordinate with project teams to ensure that changeinitiatives are executed smoothly and effectively? Stakeholder Engagement:Build strong relationships with key stakeholders tounderstand their needs and concerns. Communicate change initiatives clearly andeffectively, ensuring stakeholder buy-in and support? Change Communication:Develop and deliver communication plans to informemployees about upcoming changes. Craft clear and persuasive messages to helpemployees understand and adapt to changes? Training & Support:Design and implement training programs to help employeesdevelop the skills and knowledge needed to navigate changes. Provide ongoingsupport and coaching to individuals and teams? Monitor & Report:Track and measure the success of change managementefforts. Collect and analyze feedback, and prepare reports for senior managementon the progress, challenges, and outcomes of change initiatives? Risk Management:Identify potential risks associated with change initiatives anddevelop risk mitigation strategies. Address any issues that arise during the changeprocess to minimize disruption? Continuous Improvement:Evaluate change management processes andoutcomes to identify areas for improvement. Implement best practices and lessonslearned to enhance future change management efforts Qualifications Any Graduation
