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Instructor Senior Analyst

Instructor Senior Analyst

Accenture

5 - 8 years

3 - 7 Lacs

hyderabad

Posted:4 hours ago| Platform:

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Skills Required

service operations professional skills content management classroom training delivery operations training and development training job description learning and development content development training content content writing product knowledge

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role

Skill required: Trust & Safety - Content management

Designation: Instructor Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

What would you do? Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses.

You will be responsible for training Content Moderators whose role is analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual and you may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.

?

What are we looking for? "As a Trainer, you will Facilitate new hire training with a high level of engagement with the Operations Team Follow objectives and client standards for job readiness goals. Facilitate on-floor training to bridge product knowledge and skill gaps. Undertake projects to improve our training processes. Identify root causes for business-related issues and recommend solutions to improve overall client satisfaction. Own training processes with a high level of accountability keeping in mind the internal as well as external stakeholders. Participate in Process Calibration sessions with Clients and Cross Vendor. Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on-the-job and classroom training. Stay up to date with product and process updates. Have a data-centric approach to problem-solving. Note- The training content could be sensitive or of a graphic nature. ""Your role requires the following responsibilities Manage Training batches of 5 to 25 HC per Training schedule. Lead training projects. Deliver process/product/policy training in classroom/online environment. Develop and deliver training courses for different trainees/markets/products. Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy. Lead all Process RCA and build training plan to deliver. Track and Report all Training activities of New Batches Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions. Work with business team to achieve top performance, including group coaching, bottom performers identification and training. "

Roles and Responsibilities: "Organize & Lead New Joiner Trainer Training Onboard New Joiners, and provision LDAP and Accenture IDs and accesses. Administer Training Exams and apply remediation training where necessary. Conduct New Joiner standard Training including overseeing Nesting Conduct coworking sessions with new admins during their nesting period Develop & conduct Refreshers, Knowledge Quizzes & Forums as required for all Tiers Apply Training Evaluations immediately, 30, 60, 90 days after training sessions and take actions as a consequence Maintain a training/skills log for all admins Create training decks to help admins with areas they are struggling in Demonstrate deep knowledge of Copyright policies, and provide guidance/support to agents Conducting 1:1s with agents on a continuous basis maintaining the feedback loop to direct line managers and QAs. Liaise with QAs and Team Leads in regard to policy matters Track and provide feedback and suggestions on review process and workflows Attend QC calibration meetings Maintain own knowledge at the level of T3 Update knowledge base with current Knowledge, best practices, hints & tips Be a member of the Accenture Global Copyright Trainers - knowledge, best practice sharing and calibrations. "
Qualification
Any Graduation

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Instructor Senior Analyst