Insights Analyst | WFH | 12LPA

3 years

5 - 12 Lacs

quadra

Posted:3 days ago| Platform: GlassDoor logo

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Skills Required

schedule management analysis support data documentation communication ai workflow saas zendesk onboarding metrics risk

Work Mode

Remote

Job Type

Full Time

Job Description

Job Title: Insights Analyst

Schedule: 5 Days a Week | Rotational Shifts | Rotational Week Off

Experience: 3–6 Years

CTC- 12 LPA

Required Skills & Experience Must-Haves

  • 3–6+ years of experience in Customer Success, Product Management, Business

Analysis, CX/Support Ops, or a similar analytical role.

  • Strong analytical and problem-solving abilities.
  • Experience interpreting customer usage data, dashboards, and support insights.
  • Skilled in preparing structured documentation and presenting insights to stakeholders.
  • Effective cross-functional communication and ability to influence without authority.
  • Comfort working with AI tools for analysis and workflow enhancement.

Preferred

  • Background in SaaS or subscription-based product environments.
  • Experience with support systems such as Zendesk, Intercom, or Freshdesk.
  • Exposure to product-led growth, onboarding, or customer journey mapping.
  • Understanding of metrics such as adoption, churn risk, activation rates, and

feature usage.

Job Types: Full-time, Permanent

Pay: ₹535,558.57 - ₹1,201,499.37 per year

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund
  • Work from home

Work Location: In person

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