As an Instructional Designer at our company, you will play a crucial role in analyzing technical training needs and developing instructional strategies that meet both business objectives and learner goals. Your responsibilities will include: - Designing technical training content, such as e-learning modules, job aids, tutorials, simulations, and documentation to provide engaging learning experiences. - Collaborating with subject matter experts (SMEs), developers, and product teams to ensure the accuracy and relevance of the training content. - Applying agile instructional design models and adult learning principles to guide the development of training materials. - Creating assessments and feedback mechanisms to assess the effectiveness of the learning experiences. - Updating training materials to align with product updates and process changes. - Working with Learning Management System (LMS) administrators to publish and track learning content effectively. Qualifications required for this role include: - A Bachelor's or Master's degree in Instructional Design, Educational Technology, Computer Science, or a related field. - At least 3 years of experience in designing technical training or instructional content. - Strong knowledge of instructional design methodologies and adult learning theory. - Proficiency in e-learning authoring tools like Articulate Storyline, Rise, Adobe Captivate. - Familiarity with technical domains such as software development, cloud platforms, APIs, or data analytics. - Excellent communication skills to simplify complex topics for diverse audiences. - Experience in working with Learning Management Systems (LMS). Preferred skills that would be advantageous for this role include: - Experience with tools like Git, Azure DevOps. - Familiarity with e-learning standards like SCORM, xAPI. - Basic knowledge of HTML/CSS or scripting languages. - Experience in creating content for developer audiences or technical support teams. Please note that this is a full-time, permanent position with the work location being in person. As an Instructional Designer at our company, you will play a crucial role in analyzing technical training needs and developing instructional strategies that meet both business objectives and learner goals. Your responsibilities will include: - Designing technical training content, such as e-learning modules, job aids, tutorials, simulations, and documentation to provide engaging learning experiences. - Collaborating with subject matter experts (SMEs), developers, and product teams to ensure the accuracy and relevance of the training content. - Applying agile instructional design models and adult learning principles to guide the development of training materials. - Creating assessments and feedback mechanisms to assess the effectiveness of the learning experiences. - Updating training materials to align with product updates and process changes. - Working with Learning Management System (LMS) administrators to publish and track learning content effectively. Qualifications required for this role include: - A Bachelor's or Master's degree in Instructional Design, Educational Technology, Computer Science, or a related field. - At least 3 years of experience in designing technical training or instructional content. - Strong knowledge of instructional design methodologies and adult learning theory. - Proficiency in e-learning authoring tools like Articulate Storyline, Rise, Adobe Captivate. - Familiarity with technical domains such as software development, cloud platforms, APIs, or data analytics. - Excellent communication skills to simplify complex topics for diverse audiences. - Experience in working with Learning Management Systems (LMS). Preferred skills that would be advantageous for this role include: - Experience with tools like Git, Azure DevOps. - Familiarity with e-learning standards like SCORM, xAPI. - Basic knowledge of HTML/CSS or scripting languages. - Experience in creating content for developer audiences or technical support teams. Please note that this is a full-time, permanent position with the work location being in person.
Job Title: Zendesk Administrator Schedule: 5 Days a Week | Rotational Shifts | Rotational Week Off Work Type: Work from Office Experience: 5 – 10 Years Role Overview We are seeking an experienced Zendesk Administrator to manage, optimize, and scale our Zendesk environment across multiple client operations. The role involves deep configuration, automation, and analytical responsibilities, ideal for professionals who can combine technical expertise with operational insight to deliver seamless support experiences. Key Responsibilities Administer and maintain Zendesk instances, including configuration of users, roles, groups, andpermissions. Design and implement efficient workflows, automations, triggers, and macros to streamline processes. Manage integrations with tools such as Slack, Jira, Salesforce, and internal systems. Build and maintain reports and dashboards using Zendesk Explore to provide actionable insights. Audit configurations regularly to ensure platform stability, accuracy, and performance optimization. Collaborate with internal stakeholders to identify and implement automation or process improvements. Support rollout of new Zendesk features and conduct training for end users. Troubleshoot and resolve system-related issues while minimizing downtime or disruptions. Required Skills & Domain Expertise Strong understanding of Zendesk Support, Chat, Guide, and Explore. Proven experience in automation design, workflow optimization, and configuration management. Proficiency in building reports, dashboards, and SLA metrics. Experience managing large-scale or multi-instance Zendesk environments. Strong analytical and problem-solving skills with attention to detail. Excellent communication and stakeholder management capabilities. Technical Competencies Hands-on experience with Zendesk API integrations and third-party apps. Familiarity with automation tools, ticketing structures, and data mapping. Working knowledge of platforms like Slack, Jira, Salesforce, and Freshdesk (advantageous). Proficient in Excel for data analysis and reporting. Zendesk Certifications preferred (Admin or Support Specialist). Customer Support Competencies Analytical thinker who approaches workflow optimization from both user and system perspectives. Strong documentation and process improvement skills. Ability to translate technical findings into actionable business insights. Track record of ensuring system uptime, efficiency, and high CSAT performance. Qualifications Bachelor’s Degree in Computer Science, Information Systems, or a related field. 5–10 years of relevant experience as a Zendesk Administrator or similar role. Zendesk Certification(s) preferred. Job Types: Full-time, Permanent Pay: ₹454,187.13 - ₹1,075,272.25 per year Benefits: Health insurance Provident Fund Application Question(s): Have you worked on Zendesk API integrations and third-party apps? Working knowledge of platforms like Slack, Jira, Salesforce, and Freshdesk? Are you Familiar with automation tools, ticketing structures, and data mapping? Work Location: In person
Job Title: Salesforce Administrator Schedule: 5 Days a Week | Rotational Shifts | Rotational Week Off Experience: 3 – 6 Years Qualifications 3 – 6 Years of relevant experience as a Salesforce Administrator or similar role. Salesforce Certification(s) preferred (Admin, Platform App Builder, or equivalent). Required Skills & Domain Expertise Strong understanding of Salesforce Sales Cloud, Service Cloud, and Lightning Experience. Proven experience optimizing workflows, automations, and business processes. Experience in building complex reports, dashboards, and analytics. Knowledge of multi-instance or large-scale Salesforce environments. Strong analytical, problem-solving, and detail-oriented mindset. Excellent communication skills with US-based stakeholders and teams. Technical Competencies Hands-on experience with Salesforce API integrations and third-party apps. Familiarity with data management, validation, and mapping best practices. Knowledge of platforms like Slack, Jira, Zendesk, or other SaaS tools is a plus. Proficiency in Excel or Tableau for data analysis and reporting. Salesforce Administrator Certification preferred. Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹1,100,000.00 per year Benefits: Health insurance Work Location: In person
Job Title: Insights Analyst Schedule: 5 Days a Week | Rotational Shifts | Rotational Week Off Experience: 3–6 Years CTC- 12 LPA Required Skills & Experience Must-Haves 3–6+ years of experience in Customer Success, Product Management, Business Analysis, CX/Support Ops, or a similar analytical role. Strong analytical and problem-solving abilities. Experience interpreting customer usage data, dashboards, and support insights. Skilled in preparing structured documentation and presenting insights to stakeholders. Effective cross-functional communication and ability to influence without authority. Comfort working with AI tools for analysis and workflow enhancement. Preferred Background in SaaS or subscription-based product environments. Experience with support systems such as Zendesk, Intercom, or Freshdesk. Exposure to product-led growth, onboarding, or customer journey mapping. Understanding of metrics such as adoption, churn risk, activation rates, and feature usage. Job Types: Full-time, Permanent Pay: ₹535,558.57 - ₹1,201,499.37 per year Benefits: Health insurance Paid sick time Provident Fund Work from home Work Location: In person
Job Title: Zendesk Administrator Schedule: 5 Days a Week | Rotational Shifts | Rotational Week Off Work Type: Work from Office Experience: 5 – 10 Years Role Overview We are seeking an experienced Zendesk Administrator to manage, optimize, and scale our Zendesk environment across multiple client operations. The role involves deep configuration, automation, and analytical responsibilities, ideal for professionals who can combine technical expertise with operational insight to deliver seamless support experiences. Key Responsibilities Administer and maintain Zendesk instances, including configuration of users, roles, groups, andpermissions. Design and implement efficient workflows, automations, triggers, and macros to streamline processes. Manage integrations with tools such as Slack, Jira, Salesforce, and internal systems. Build and maintain reports and dashboards using Zendesk Explore to provide actionable insights. Audit configurations regularly to ensure platform stability, accuracy, and performance optimization. Collaborate with internal stakeholders to identify and implement automation or process improvements. Support rollout of new Zendesk features and conduct training for end users. Troubleshoot and resolve system-related issues while minimizing downtime or disruptions. Required Skills & Domain Expertise Strong understanding of Zendesk Support, Chat, Guide, and Explore. Proven experience in automation design, workflow optimization, and configuration management. Proficiency in building reports, dashboards, and SLA metrics. Experience managing large-scale or multi-instance Zendesk environments. Strong analytical and problem-solving skills with attention to detail. Excellent communication and stakeholder management capabilities. Technical Competencies Hands-on experience with Zendesk API integrations and third-party apps. Familiarity with automation tools, ticketing structures, and data mapping. Working knowledge of platforms like Slack, Jira, Salesforce, and Freshdesk (advantageous). Proficient in Excel for data analysis and reporting. Zendesk Certifications preferred (Admin or Support Specialist). Customer Support Competencies Analytical thinker who approaches workflow optimization from both user and system perspectives. Strong documentation and process improvement skills. Ability to translate technical findings into actionable business insights. Track record of ensuring system uptime, efficiency, and high CSAT performance. Qualifications Bachelor’s Degree in Computer Science, Information Systems, or a related field. 5–10 years of relevant experience as a Zendesk Administrator or similar role. Zendesk Certification(s) preferred. Job Types: Full-time, Permanent Pay: ₹454,187.13 - ₹1,075,272.25 per year Benefits: Health insurance Provident Fund Application Question(s): Have you worked on Zendesk API integrations and third-party apps? Working knowledge of platforms like Slack, Jira, Salesforce, and Freshdesk? Are you Familiar with automation tools, ticketing structures, and data mapping? Work Location: In person
Job Title: Salesforce Administrator Schedule: 5 Days a Week | Rotational Shifts | Rotational Week Off Experience: 3 – 6 Years Qualifications 3 – 6 Years of relevant experience as a Salesforce Administrator or similar role. Salesforce Certification(s) preferred (Admin, Platform App Builder, or equivalent). Required Skills & Domain Expertise Strong understanding of Salesforce Sales Cloud, Service Cloud, and Lightning Experience. Proven experience optimizing workflows, automations, and business processes. Experience in building complex reports, dashboards, and analytics. Knowledge of multi-instance or large-scale Salesforce environments. Strong analytical, problem-solving, and detail-oriented mindset. Excellent communication skills with US-based stakeholders and teams. Technical Competencies Hands-on experience with Salesforce API integrations and third-party apps. Familiarity with data management, validation, and mapping best practices. Knowledge of platforms like Slack, Jira, Zendesk, or other SaaS tools is a plus. Proficiency in Excel or Tableau for data analysis and reporting. Salesforce Administrator Certification preferred. Job Types: Full-time, Permanent Pay: ₹600,000.00 - ₹1,100,000.00 per year Benefits: Health insurance Work Location: In person
Key Responsibilities Provide Level 1 and Level 2 support for RCM workflows, including claim submission, charge entry, payment posting, and denial management. Troubleshoot payer rejections, configuration errors, and ERA posting discrepancies. Analyze EDI 835/837 transaction data to identify and resolve logic or mapping issues. Collaborate with clearinghouses (Waystar, Availity, Change Healthcare) to address payer-related discrepancies. Document recurring issues, perform root cause analysis, and work with internal teams to prevent recurrence. Communicate effectively with U.S. clients, ensuring clear, solution-oriented updates and documentation. Maintain compliance with HIPAA and 42 CFR Part 2 guidelines while handling sensitive data. Required Skills s Domain Expertise Strong understanding of U.S. Healthcare RCM including charge entry, payment posting, denial analysis, and AR follow-up. In-depth knowledge of payer rules (Medicare, Medicaid, commercial payers). Working knowledge of CPT, ICD-10, HCPCS, modifiers, and ERA/EDI 835-837 transactions. Demonstrated ability to identify root causes behind denials and system-level billing issues. Technical Competencies Hands-on experience with one or more medical billing systems: CollaborateMD, Kareo, AdvancedMD, Athenahealth, eClinicalWorks, DrChrono, NextGen, PracticeSuite, or similar. Experience using clearinghouse portals such as Waystar, Availity, and Change Healthcare. Familiarity with ticketing tools like Zendesk, Freshdesk, or Salesforce Service Cloud. Strong Excel skills for reporting, validation, and analysis (pivot tables, lookups). Qualifications Bachelor’s Degree (preferably in Commerce, Healthcare Administration, or related field). 3–6 years of relevant experience in U.S. Healthcare RCM. Certifications preferred: HIPAA Awareness, AAPC CPC (in progress or completed). Job Types: Full-time, Permanent Pay: ₹200,000.00 - ₹800,000.00 per year Benefits: Provident Fund Work Location: In person
Job Title: Marketing Coordinator Location: Rabale, Navi Mumbai CTC : 10LPA Key Responsibilities Campaign Execution: Support planning, coordination, and execution of marketing campaigns across digital, social, and offline channels. Content Creation & Support: Draft, edit, and repurpose content for blogs, emails, landing pages, social media, and ads. Analytics & Reporting: Track campaign performance, prepare reports, and recommend optimizations to improve ROI. Website & CRM Management: Update website content, maintain landing pages, and assist with CRM/email automation workflows. Event & Webinar Support: Help organize marketing events, webinars, and trade shows, including logistics, promotion, and follow-ups. Creative Coordination: Work with designers, agencies, and contractors to ensure timely delivery of marketing materials. Market Research: Conduct competitor and audience research to inform campaigns and identify growth opportunities. Qualifications 3–5 years of marketing experience (B2B, wellness, or health industry preferred) Strong writing and editing skills with proficiency in digital marketing tools (HubSpot/Keap, Google Ads, Meta Ads, Google Analytics, Canva/Adobe, WordPress) Highly organized, detail-oriented, proactive, and solution-focused Ability to manage multiple priorities independently while collaborating with the Marketing Director and cross-functional teams Bonus: Experience with event marketing, influencer outreach, or paid ads management Job Types: Full-time, Permanent Pay: ₹400,000.00 - ₹1,000,566.00 per year Benefits: Provident Fund Work Location: In person
As an Instructional Designer, your role involves analyzing technical training needs and designing instructional strategies that align with business and learner goals. You will be responsible for developing technical training content, which includes e-learning modules, job aids, tutorials, simulations, and documentation. Your expertise will be crucial in translating complex technical information into clear, concise, and engaging learning experiences. Collaboration with Subject Matter Experts (SMEs), developers, and product teams is essential to ensure technical accuracy and relevance. Key Responsibilities: - Analyze technical training needs and design instructional strategies that align with business and learner goals. - Develop technical training content, including e-learning modules, job aids, tutorials, simulations, and documentation. - Translate complex technical information into clear, concise, and engaging learning experiences. - Collaborate with SMEs, developers, and product teams to ensure technical accuracy and relevance. - Use agile instructional design models (e.g. SAM) and adult learning principles to guide content development. - Create assessments and feedback mechanisms to evaluate learning effectiveness. - Maintain and update training materials in line with product updates and process changes. - Work with LMS administrators to publish and track learning content. Qualifications: - Bachelor's or Master's degree in Instructional Design, Educational Technology, Computer Science, or a related field. - 3+ years of experience designing technical training or instructional content. - Strong understanding of instructional design methodologies and adult learning theory. - Experience with e-learning authoring tools (e.g., Articulate Storyline, Rise, Adobe Captivate). - Familiarity with technical domains such as software development, cloud platforms, APIs, or data analytics. - Excellent communication skills, with the ability to simplify complex topics for diverse audiences. - Experience working with Learning Management Systems (LMS). Preferred Skills: - Experience with tools like Git, Azure DevOps. - Familiarity with SCORM, xAPI, or other e-learning standards. - Basic knowledge of HTML/CSS or scripting languages is a plus. - Experience creating content for developer audiences or technical support teams. Please note that this is a full-time, permanent position with the work location being in person. As an Instructional Designer, your role involves analyzing technical training needs and designing instructional strategies that align with business and learner goals. You will be responsible for developing technical training content, which includes e-learning modules, job aids, tutorials, simulations, and documentation. Your expertise will be crucial in translating complex technical information into clear, concise, and engaging learning experiences. Collaboration with Subject Matter Experts (SMEs), developers, and product teams is essential to ensure technical accuracy and relevance. Key Responsibilities: - Analyze technical training needs and design instructional strategies that align with business and learner goals. - Develop technical training content, including e-learning modules, job aids, tutorials, simulations, and documentation. - Translate complex technical information into clear, concise, and engaging learning experiences. - Collaborate with SMEs, developers, and product teams to ensure technical accuracy and relevance. - Use agile instructional design models (e.g. SAM) and adult learning principles to guide content development. - Create assessments and feedback mechanisms to evaluate learning effectiveness. - Maintain and update training materials in line with product updates and process changes. - Work with LMS administrators to publish and track learning content. Qualifications: - Bachelor's or Master's degree in Instructional Design, Educational Technology, Computer Science, or a related field. - 3+ years of experience designing technical training or instructional content. - Strong understanding of instructional design methodologies and adult learning theory. - Experience with e-learning authoring tools (e.g., Articulate Storyline, Rise, Adobe Captivate). - Familiarity with technical domains such as software development, cloud platforms, APIs, or data analytics. - Excellent communication skills, with the ability to simplify complex topics for diverse audiences. - Experience working with Learning Management Systems (LMS). Preferred Skills: - Experience with tools like Git, Azure DevOps. - Familiarity with SCORM, xAPI, or other e-learning standards. - Basic knowledge of HTML/CSS or scripting languages is a plus. - Experience creating content for developer audiences or technical support teams. Please note that this is a full-time, permanent position with the work location being in person.