Inside Sales Manager

1. Team Leadership & Management

• Recruit, train, mentor, and supervise inside sales representatives.
  
• Provide regular coaching, performance evaluations, and feedback.
  
• Monitor sales KPIs and team productivity to meet or exceed goals.
  
• Foster a positive, high-performance sales culture.
  

2. Sales Strategy & Execution

• Develop and implement effective inside sales strategies and campaigns.
  
• Create and manage sales scripts, workflows, and best practices.
  
• Track sales metrics and generate reports for senior management.
  
• Identify opportunities to improve conversion rates and customer engagement.
  

3. Customer Relationship Management

• Ensure timely response to inquiries and lead follow-up by the team.
  
• Build strong relationships with key customers and prospects.
  
• Oversee CRM use to maintain accurate and up-to-date sales data.
  
• Resolve customer issues and escalate when necessary.
  

4. Collaboration & Cross-Functional Coordination

• Work closely with marketing to align lead-generation activities with sales objectives.
  
• Coordinate with operations and customer service teams to ensure smooth onboarding and fulfillment.
  
• Provide customer insights to product and marketing teams.
  

5. Performance Monitoring & Reporting

• Track daily, weekly, and monthly sales performance metrics.
  
• Analyze data to identify trends and forecast future sales.
  
• Present performance reports and actionable insights to leadership.
  

Required Qualifications

• Bachelors degree in Business, Marketing, or related field (preferred).
  
• 3–7 years of inside sales experience, with at least 2 years in a supervisory or managerial role.
  
• Proven track record of meeting or exceeding sales targets.
  
• Strong leadership, coaching, and communication skills.
  
• Proficiency with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools.
  
• Excellent problem-solving and decision-making abilities.
  

Preferred SkillRole & responsibilities

Preferred candidate profile