Inside Sales & Insurance CSA

Who Can Apply?

We welcome applications from a wide range of candidates who are enthusiastic about building a career in customer service and the BPO industry:

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✅ Any Graduate /Undergraduate– from any stream or discipline

✅ Candidates with active backlogs – are also eligible

✅ Freshers – looking to start their career in the BPO sector

✅ Experienced professionals – from any INside Sales

✅ Multilingual candidates – who can speak good English, and at least one regional

language (such as Tamil, Kannada, Hindi, Malayalam, Telugu , etc.)

✅ Job seekers looking for immediate joining

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Role: Customer Support Executive

Work Location : Bangalore - Brookfield, Whitefield ,Hebbal, Koramangala, Bellandur

Job Type : Full-time

Shift timings : For Male 24*7 / Female Employees 7am-7pm Shift only , 6 Days working

with rotational weekly offs

Mode of Work : Work from Office

Total Openings : 700 +

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Interview venue: Time from 9:30am Onwards

Gopalan Millennium Tower , Ground floor - cogent e services . Gopalan Enterprises, ITPL Main Rd, Phase 2, Brookfield, Bengaluru, Karnataka 560037

https://maps.google.com/?cid=15564160585988755543

JOB TITLE: CSA Inside Sales (Non Field Work)

What Is Expected from the Role?

· Handle inbound calls to assist customers with their queries or concerns.

· No MTI or basic understanding – Clear and fluent speech essential .

· Communicate effectively in multiple languages to address customer needs.

· Maintain a positive, empathetic, and professional attitude at all times.

· Follow up on customer interactions and ensure resolution of issues within TAT

(Turnaround Time).

· Should do cross-selling & Up-selling for existing customer .

· Should possess good convincing and sales skills.

· Document interactions accurately in the system.

· Adhere to process guidelines and meet performance benchmarks.

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Key Responsibilities:

· Provide voice-based support to customers in multiple languages.

· Troubleshoot basic queries related to products, services, or accounts.

· Deliver high-quality service by maintaining call quality, efficiency, and customer

satisfaction.

· Escalate complex issues to the appropriate department/team.

· Ensure confidentiality and security of customer information.

· Meet and exceed daily/weekly performance targets (KPIs).

Skills Required:

· Good verbal communication in English, and one regional language + Hindi.

· Strong listening skills and ability to understand customer needs.

· Basic computer literacy – familiarity with MS Office, typing, and navigating systems.

· Good problem-solving skills and presence of mind.

· Ability to work in a fast-paced, target-driven environment.

· Team player with a positive attitude and flexibility.

Eligibility Criteria:

· Education: Any Graduate (in any stream) Backlogs: Candidates with active backlogs are also welcome to apply.

English fluency and Language bifurcation's

Experience salary - 20000- 25000 CTC + incentives Salary will be depends on

English fluency and Language bifurcation's

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Why Choose BPO as a Career?

· Gateway to Corporate Exposure: Start your career in a structured corporate

environment.

· Skill Development: Improve communication, problem-solving, and multitasking skills.

· Growth Opportunities: Fast-track promotions and role transitions based on

performance.

- 20000- 25000 CTC + unlimited incentives Salary will be depends on

Any Graduate (in any stream) / 12th Passed PUC

Should possess good convincing and sales skills.

Experience salary

English fluency and Language bifurcation's ( MIN 6 months of Sales/ insurance/ Loan's / Credit card EXP is a Mandate)

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Our recruitment process is transparent, and we do not charge any fees from candidates. Please be cautious of any individual or

organization claiming otherwise, and report any fraudulent activity to us immediately at thirumurugan.k@cogenteservices.com”

· Stability & Benefits: Get access to incentives, bonuses, PF, ESIC, and medical

benefits.

· Diverse Culture: Work with a diverse team across various geographies and languages.

· Learning Environment: Gain exposure to global clients and latest customer service

trends.

Why Join COGENT E Services?

· Be a part of a rapidly growing and reputed BPO organization.

· Work in a people-friendly and inclusive environment.

· Get recognized for your efforts and performance.

· Enjoy transparent HR policies and timely salary disbursements.

· Access to training programs to support your professional development.

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Ready to Start Your Journey with COGENT?

Apply Now!

Be a voice that makes a difference

Job Types: Full-time, Permanent

Pay: Up to ₹25,000.00 per month

Benefits:

• Health insurance

Work Location: In person