Email Chat support

Job Title: EMAIL & CHAT Process – Multilingual Skill set Company: COGENT E Services Pvt. Ltd.

Who We Are?

COGENT E Services is a leading business process outsourcing (BPO) company committed to delivering world-class customer experience solutions across various industries since 2004. With a strong presence across India and a team of over 20000+ professionals, with 28 operational centers and 12 branches in India . we specialize in providing innovative, technology-driven customer service, technical support, and business solutions that empower our clients and enhance customer satisfaction.

We believe in building a culture of excellence, diversity, and opportunity—where every voice matters.

Who Can Apply?

We welcome applications from a wide range of candidates who are enthusiastic about building a career in customer service and the BPO industry:

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✅ Any Graduate /Undergraduate– from any stream or discipline

✅ Candidates with active backlogs – are also eligible

✅ Freshers – looking to start their career in the BPO sector

✅ Experienced professionals – from any customer service background

✅ NON VOICE PROCESS – Chat process

✅ Job seekers looking for immediate joining

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Role: Customer Support Executive

Work Location : Bangalore - Brookfield

Job Type : Full-time

Shift timings : DAY Shift or MID Shift

Mode of Work : Work from Office Total Openings : 700 +

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Interview venue: Time from 9:00am Onwards

Gopalan Millennium Tower , Ground floor - cogent e services .

Gopalan Enterprises, ITPL Main Rd, Phase 2, Brookfield, Bengaluru, Karnataka 560037

Job Role: voice Process – Multilingual

As part of our growing team, we are hiring dynamic and customer-oriented professionals for our EMail & Chat Process who can communicate fluently in english and written comm skills

What Is Expected from the Role?

• Handle inbound Chats& MAils to assist customers with their queries or concerns.
• No MTI or basic understanding – Clear and fluent speech essential .
• Communicate effectively in multiple languages to address customer needs.
• Maintain a positive, empathetic, and professional attitude at all times.
• Follow up on customer interactions and ensure resolution of issues within TAT (Turnaround Time).
• Should do cross-selling & Up-selling for existing customer .
• Should possess good convincing and sales skills.
• Document interactions accurately in the system.
• Adhere to process guidelines and meet performance benchmarks.

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Key Responsibilities:

• Provide voice-based support to customers in multiple languages.
• Troubleshoot basic queries related to products, services, or accounts.
• Deliver high-quality service by maintaining call quality, efficiency, and customer satisfaction.
• Escalate complex issues to the appropriate department/team.
• Ensure confidentiality and security of customer information.
• Meet and exceed daily/weekly performance targets (KPIs).

Skills Required:

• Good verbal & Written communication in English
• Strong listening skills and ability to understand customer needs.
• Basic computer literacy – familiarity with MS Office, typing, and navigating systems.
• Good problem-solving skills and presence of mind.
• Ability to work in a fast-paced, target-driven environment.
• Team player with a positive attitude and flexibility.

Eligibility Criteria:

• Education: Any Graduate (in any stream)
• Backlogs: Candidates with active backlogs are also welcome to apply.
• Fresher Salary 23000 CTC+ incentives Salary will be depends on English fluency and Language bifurcation's

Experience salary – upto 30000 CTC + incentives Salary will be depends on English fluency and Language bifurcation's

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Why Choose BPO as a Career?

• Gateway to Corporate Exposure: Start your career in a structured corporate environment.
• Skill Development: Improve communication, problem-solving, and multitasking skills.
• Growth Opportunities: Fast-track promotions and role transitions based on performance.
• Stability & Benefits: Get access to incentives, bonuses, PF, ESIC, and medical benefits.
• Diverse Culture: Work with a diverse team across various geographies and languages.
• Learning Environment: Gain exposure to global clients and latest customer service trends.

Why Join COGENT E Services?

• Be a part of a rapidly growing and reputed BPO organization.
• Work in a people-friendly and inclusive environment.
• Get recognized for your efforts and performance.
• Enjoy transparent HR policies and timely salary disbursements.
• Access to training programs to support your professional development.

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Ready to Start Your Journey with COGENT? Apply Now!

Be a voice that makes a difference.

Disclaimer :

Our recruitment process is transparent, and we do not charge any fees from candidates. Please be cautious of any individual or organization claiming otherwise, and report any fraudulent activity to us immediately at ”

• Strictly NO commercials, NO Broker charges in the name of Cogent E Services & NO money to be involved for no of selects or offers made. Should not push or Force us to select your students/Applicants/candidates.

Regards

Human resource Team

Job Types: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

Work Location: In person