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Inside Sales Executive

Inside Sales Executive

Dolphy

3 - 5 years

1 - 4 Lacs

ahmedabad bengaluru delhi / ncr

Posted:3 weeks ago| Platform:

Apply

Skills Required

b2b sales international sales australian sales sales lead generation cold calling inside sales corporate sales

Work Mode

Hybrid

Job Type

Full Time

Job Description

End-to-end sales process coordination
Order management & fulfillment
Client relationship management
Role & responsibilities

1. Sales Coordination

Lead and coordinate the entire sales process from handling inbound/outbound leads to post-sale follow-up ensuring timely and efficient customer service.
Collaborate with Australian clients and internal departments (operations, logistics, finance) to ensure timely order delivery and fulfillment.
Track and monitor the progress of sales orders from initiation to delivery, maintaining high customer satisfaction.

2. Order Management

Oversee the complete order processing cycle, ensuring all customer requirements are met and deadlines are achieved.
Proactively resolve issues related to orders, deliveries, or product queries in a professional and timely manner.
Prepare and maintain detailed sales and order status reports for management review.

3. Customer Relationship Management

Build and sustain strong relationships with key Australian clients to ensure consistent satisfaction and repeat business.
Handle customer inquiries, resolve complaints efficiently, and provide follow-up support.
Work closely with the sales team to identify new business opportunities and expand existing customer accounts.

4. Sales Data Management

Maintain accurate, updated records of customer interactions, sales activities, and performance metrics.
Assist in preparing performance reports and tracking key KPIs related to Australian market operations.
Use CRM tools effectively to manage leads, forecasts, and customer databases.

5. Sales Reporting & Performance Tracking

Monitor and analyze sales performance data, identifying trends and areas for improvement.
Provide timely updates and reports to management regarding sales results and market feedback.
Support forecasting and assist in adjusting sales strategies based on performance insights.

6. Target-Based Performance

Work towards monthly and quarterly sales targets specific to the Australian market.
Track performance closely, collaborate with the sales team to meet or exceed goals, and contribute to overall revenue growth.

Preferred candidate profile

End-to-end sales process coordination
Order management & fulfillment Client relationship management

Excellent verbal and written communication (with international/Australian clients)
Strong customer service and follow-up skills Ability to handle client queries, escalations, and feedback professionally

Proficiency in CRM tools (e.g., HubSpot, Salesforce, Zoho)
MS Office Suite (Excel, PowerPoint, Word)

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