Inside Sales Counsellor - EdTech

Job Description

Work Days: 6 Days a week, Time: 9.30 am to 6.30 pm We are seeking dynamic, enthusiastic, and driven professionals for the role of Inside Sales Counsellor. The ideal candidate will play a crucial role in engaging with prospective learners, driving sales conversions, and managing the end-to-end sales lifecycle of NIIT's career-oriented programs. Key Responsibilities Lead Engagement & Follow-Up: Reach out to prospective learners through phone calls, emails, chats, and social media to share NIITs value proposition and encourage enrolment. Sales Lifecycle Management: o Interest Generation: Understand learner needs and promote suitable NIIT programs. o Product Demonstration: Present program features, benefits, and outcomes effectively to prospective learners. o Sales Closure: Successfully convert leads into enrolled learners through persuasive selling techniques. o Post-Sales Relationship Management: Foster long-term relationships with customers to ensure satisfaction and encourage referrals. Communication Management: Maintain ongoing communication with leads throughout the pre-sales and post-sales journey. CRM & Record Maintenance: Document all interactions and maintain accurate records using CRM tools to track lead status, communication, and follow-ups. Key Skills & Competencies Sales Acumen: Proven ability to understand sales cycles and drive successful closures. Target Orientation: Demonstrated capability to meet or exceed sales goals in a performance-driven environment. Customer-Centric Approach: Ability to understand learner needs and offer suitable solutions. Strong Communication & Influencing Skills: Confident and persuasive in verbal and written communication. Self-Motivated & Energetic: Positive attitude with a proactive approach towards daily tasks and challenges. Ethical Conduct: Maintains integrity and professionalism in all interactions. Additional Requirements Ability to adapt quickly in a fast-paced, goal-oriented environment. Exceptional interpersonal skills and ability to build rapport with learners. Organized, detail-oriented, and efficient in handling multiple leads. Experience with CRM platforms and digital communication tools is a plus. Education & Experience Education: Bachelors degree in any discipline. Experience: 13 years in inside sales, edtech sales, or counselling preferred. What We Offer Opportunity to be part of a reputed, industry-leading organization. Professional growth in a high-impact sales environment. Competitive compensation with performance incentives. Continuous learning and development opportunities. Join NIIT and help build the workforce of tomorrow. Skills : - Inside Sales Sales Counsellor Career Counsellor Education Sales EdTech Sales Lead Conversion Sales Lifecycle Management Telecalling Lead Follow-up CRM Management Pre-Sales Post-Sales Support Sales Target Achievement Sales Acumen Goal Oriented Customer Centric Communication Skills Influencing Skills Interpersonal Skills Self-Motivation High Energy Integrity Product Demonstration Objection Handling Negotiation Skills CRM Software Sales Tools Email Communication Chat Tools Social Media Communication Microsoft Office Google Workspace Digital Learning Skill Development Career Advancement Programs Training and Development EdTech Education Technology Skills Development Corporation