Inpatient Admission and Billing Associate

Job Title: Inpatient Admission and Billing Associate
Company Name: Manipal Hospitals Job Description: The Inpatient Admission and Billing Associate is responsible for managing the admission process of patients into the hospital, ensuring a seamless and efficient experience from arrival through the billing process. This role involves collaborating with various departments to coordinate patient admissions, verifying insurance information, collecting necessary documentation, and ensuring accurate billing procedures are followed. Key Responsibilities: - Greet and assist patients during the admission process, ensuring a welcoming and professional environment. - Collect and verify patient information, including personal details, medical history, and insurance coverage. - Coordinate with healthcare providers and departments to facilitate timely patient admissions. - Input patient information accurately into the hospital management system. - Prepare and maintain patient records, ensuring confidentiality and compliance with HIPAA regulations. - Communicate with insurance companies to verify coverage and obtain pre-authorizations as needed. - Calculate estimated patient costs and provide clear information regarding payment options and billing practices. - Address any patient inquiries related to billing and insurance issues, providing assistance and resolving discrepancies as necessary. - Work collaboratively with the financial team to ensure accurate billing and timely processing of claims. - Participate in training and development activities to stay current with hospital policies and industry regulations. Skills Required: - Excellent interpersonal and communication skills, with the ability to interact effectively with patients, family members, and healthcare professionals. - Strong organizational skills and attention to detail, particularly in managing patient records and billing processes. - Proficiency in using hospital information systems and electronic health records (EHR). - Knowledge of medical billing and coding procedures, as well as insurance verification processes. - Ability to handle multiple tasks simultaneously and maintain a calm demeanor under pressure. - Problem-solving skills to address patient inquiries and resolve billing discrepancies. - Empathy and compassion for patients during the admission process. Tools Required: - Hospital management software and electronic health record (EHR) systems. - Microsoft Office Suite (Word, Excel, Outlook). - Medical billing and coding software. - Communication tools for coordination with healthcare staff and departments. - Basic accounting tools for managing financial details and reporting. This role is pivotal in enhancing patient satisfaction and ensuring the financial integrity of the hospital’s services, contributing to the overall success of Manipal Hospitals.

About the Role:
The Inpatient Admission and Billing Associate will efficiently manage the admission process for patients entering the hospital. This role is pivotal in ensuring accurate patient data is captured and processed, facilitating seamless billing and insurance claims. The associate will also provide excellent customer service and support to patients and their families throughout their hospital stay. About the Team: You will be part of a dedicated team at Manipal Hospitals focused on delivering exceptional care and operational excellence. The team consists of qualified professionals who collaborate to enhance patient experiences and streamline administrative processes. A strong emphasis is placed on continuous improvement and teamwork to ensure that patient needs are prioritized effectively. You are Responsible for: Accurately collecting and entering patient information into the hospital system during admission. Coordinating with insurance companies to verify coverage and facilitate pre-authorizations as needed. Preparing and processing billing statements and following up on outstanding payments. Addressing patient inquiries and resolving issues related to admissions and billing in a timely manner. To succeed in this role – you should have the following: Strong attention to detail and accuracy in data entry and documentation. Excellent communication and interpersonal skills to interact effectively with patients and colleagues. Proficiency in using hospital management software and familiarization with billing procedures. A customer service-oriented mindset with the ability to handle sensitive situations with compassion and professionalism.